Russell Tobin
Help Desk Specialist(Live chat experience required)[onsite]
Russell Tobin, Alpharetta, Georgia, United States, 30239
Help Desk Specialist (Live chat experience required) [onsite]
Base pay range $20.00/hr - $21.00/hr The Service Desk Chat Agent provides first-line IT support through live chat in a fast-paced 24/7 environment. Responsible for resolving technical issues, documenting actions, and delivering exceptional customer service. The role requires multitasking across multiple chats while maintaining professionalism and empathy. Strong communication, problem-solving, and technical skills are essential, with 25 years of related customer service or chat support experience preferred. A high school diploma or GED is required. Benefits Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Investment Banking
#J-18808-Ljbffr
Base pay range $20.00/hr - $21.00/hr The Service Desk Chat Agent provides first-line IT support through live chat in a fast-paced 24/7 environment. Responsible for resolving technical issues, documenting actions, and delivering exceptional customer service. The role requires multitasking across multiple chats while maintaining professionalism and empathy. Strong communication, problem-solving, and technical skills are essential, with 25 years of related customer service or chat support experience preferred. A high school diploma or GED is required. Benefits Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Investment Banking
#J-18808-Ljbffr