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Job Opportunity: IT Service Desk Agent
Location: South Jordan UT
Pay Rate: $20-21/hour W2
Job Description:
The Service Desk Chat Agent provides first-level IT support through a live chat platform in a 24x7x365 environment. Responsible for resolving technical issues efficiently, the agent uses a knowledge base, ticketing systems, and expertise to deliver high-quality customer service. Duties include handling multiple chats, documenting actions taken, and collaborating with teams while maintaining professionalism and empathy. Ideal candidates possess strong communication, problem-solving skills, and 2-5 years of experience in chat or technical support roles. A high school diploma or GED is required. Benefits:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, hospital indemnity), 401(k) retirement savings, life & insurance, an employee assistance program, legal support, auto, home, pet insurance, and employee discounts with vendors. #J-18808-Ljbffr
The Service Desk Chat Agent provides first-level IT support through a live chat platform in a 24x7x365 environment. Responsible for resolving technical issues efficiently, the agent uses a knowledge base, ticketing systems, and expertise to deliver high-quality customer service. Duties include handling multiple chats, documenting actions taken, and collaborating with teams while maintaining professionalism and empathy. Ideal candidates possess strong communication, problem-solving skills, and 2-5 years of experience in chat or technical support roles. A high school diploma or GED is required. Benefits:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, hospital indemnity), 401(k) retirement savings, life & insurance, an employee assistance program, legal support, auto, home, pet insurance, and employee discounts with vendors. #J-18808-Ljbffr