Integrated Resources
Job Title:
Customer Care Representative Location:
Florida, FL 12345 (Remote -
Must be located in Florida) Duration:
3 + Months (Possibilities of Extension)
Schedule:
Monday-Friday, training 8:00 AM - 4:30 PM local time (approx. 6 weeks), then flexible M-F schedule as agreed with business
Important Requirements:
Resume must list city and state at the top Shift preferences must be listed at the top of the resume Candidates must be comfortable
on camera
for all training sessions and meetings (virtual) Must have
reliable, hardwired internet
with minimum speeds of
25 Mbps download / 3 Mbps upload
(include a
screenshot of internet speed test at the top of resume ) Must have a
quiet, distraction-free workspace
for remote work
Must-Have Skills:
Ability to
match the pace of the caller Demonstrated
empathy Strong
multi-tasking
skills - comfortable toggling between multiple computer programs and screens while speaking, reading, and problem-solving Healthcare and customer service background required
Position Summary: As a Pharmacy Benefit Call Center Representative, you will assist members by answering inbound calls related to their pharmacy benefit plans. You will help members understand prescription insurance, medication coverage, and mail order prescription options. This role provides opportunities to service multiple clients and call types as the business evolves, allowing you to expand your healthcare knowledge and open doors to additional opportunities within the company.
Work From Home Eligibility:
Must maintain your own internet with approved speeds Must have a secure workspace free from distractions Must successfully complete a comprehensive virtual training program (minimum 6 weeks) Must adhere to HIP nd governmental compliance standards
Training:
Virtual training includes hands-on learning, self-paced modules, interaction with trainers, and leadership engagement from day one Training location may vary based on experience, with options for onsite and WFH Flexible scheduling options post-training, including potential for split shifts
Key Duties:
Assist members with pharmacy benefit questions via inbound calls Explain prescription insurance coverage and mail order prescription processes Provide solutions to simplify members' healthcare experiences Adapt to changing client needs and call types Learn and apply healthcare knowledge continuously
Required Experience & Qualifications:
Minimum 1 year customer interaction experience (call center, retail, customer service, hospitality, military) Proficient in Windows-based computer applications
Preferred Qualifications:
Associate's degree or equivalent experience Positive and productive problem-solving ability Patient and empathetic communication style with a genuine desire to improve customer quality of life Reliable and compliant with scheduling Strong oral, interpersonal, and communication skills At least 6 months of healthcare experience
Education:
High School Diploma or GED
Customer Care Representative Location:
Florida, FL 12345 (Remote -
Must be located in Florida) Duration:
3 + Months (Possibilities of Extension)
Schedule:
Monday-Friday, training 8:00 AM - 4:30 PM local time (approx. 6 weeks), then flexible M-F schedule as agreed with business
Important Requirements:
Resume must list city and state at the top Shift preferences must be listed at the top of the resume Candidates must be comfortable
on camera
for all training sessions and meetings (virtual) Must have
reliable, hardwired internet
with minimum speeds of
25 Mbps download / 3 Mbps upload
(include a
screenshot of internet speed test at the top of resume ) Must have a
quiet, distraction-free workspace
for remote work
Must-Have Skills:
Ability to
match the pace of the caller Demonstrated
empathy Strong
multi-tasking
skills - comfortable toggling between multiple computer programs and screens while speaking, reading, and problem-solving Healthcare and customer service background required
Position Summary: As a Pharmacy Benefit Call Center Representative, you will assist members by answering inbound calls related to their pharmacy benefit plans. You will help members understand prescription insurance, medication coverage, and mail order prescription options. This role provides opportunities to service multiple clients and call types as the business evolves, allowing you to expand your healthcare knowledge and open doors to additional opportunities within the company.
Work From Home Eligibility:
Must maintain your own internet with approved speeds Must have a secure workspace free from distractions Must successfully complete a comprehensive virtual training program (minimum 6 weeks) Must adhere to HIP nd governmental compliance standards
Training:
Virtual training includes hands-on learning, self-paced modules, interaction with trainers, and leadership engagement from day one Training location may vary based on experience, with options for onsite and WFH Flexible scheduling options post-training, including potential for split shifts
Key Duties:
Assist members with pharmacy benefit questions via inbound calls Explain prescription insurance coverage and mail order prescription processes Provide solutions to simplify members' healthcare experiences Adapt to changing client needs and call types Learn and apply healthcare knowledge continuously
Required Experience & Qualifications:
Minimum 1 year customer interaction experience (call center, retail, customer service, hospitality, military) Proficient in Windows-based computer applications
Preferred Qualifications:
Associate's degree or equivalent experience Positive and productive problem-solving ability Patient and empathetic communication style with a genuine desire to improve customer quality of life Reliable and compliant with scheduling Strong oral, interpersonal, and communication skills At least 6 months of healthcare experience
Education:
High School Diploma or GED