A-Line Staffing Solutions
*CMO Customer Care Representative (Wave 2)
A-Line Staffing Solutions, Carolina Beach, North Carolina, United States, 28428
Job Title:
CMO Customer Care Representative (Wave 2)
Address:
North Carolina
Job Description
Assist members with pharmacy benefit plans via inbound calls, explaining prescription insurance and medication coverage. Answer questions about mail order prescriptions and help members understand their options. Provide solutions to simplify the healthcare experience for diverse clients and call types. Demonstrate empathy, patience, and professionalism in customer interactions. Maintain compliance with HIPAA and governmental regulations during service interactions.
Critical Information
Schedule: Monday to Friday, with training hours from 8:00 am to 4:30 pm local time. Remote - Must be located in North Carolina; work from home with approved internet and secure workspace. Job Duration: 22 weeks. Compliance: Adherence to HIPAA and governmental regulations required. Environment: Quiet, reliable internet with hardwired connection, capable of on-camera participation for training and meetings.
Education/Licenses Needed
High School Diploma or GED.
Benefits:
Benefits are available to full-time employees after 90 days of employment. A 401(k) with company match is available after 1 year of service. This is an AI-formatted job description; recruiter confirmation required.
Assist members with pharmacy benefit plans via inbound calls, explaining prescription insurance and medication coverage. Answer questions about mail order prescriptions and help members understand their options. Provide solutions to simplify the healthcare experience for diverse clients and call types. Demonstrate empathy, patience, and professionalism in customer interactions. Maintain compliance with HIPAA and governmental regulations during service interactions.
Critical Information
Schedule: Monday to Friday, with training hours from 8:00 am to 4:30 pm local time. Remote - Must be located in North Carolina; work from home with approved internet and secure workspace. Job Duration: 22 weeks. Compliance: Adherence to HIPAA and governmental regulations required. Environment: Quiet, reliable internet with hardwired connection, capable of on-camera participation for training and meetings.
Education/Licenses Needed
High School Diploma or GED.
Benefits:
Benefits are available to full-time employees after 90 days of employment. A 401(k) with company match is available after 1 year of service. This is an AI-formatted job description; recruiter confirmation required.