A-Line Staffing Solutions
*CMO Customer Care Representative (Wave 2)
A-Line Staffing Solutions, Panama City, Florida, United States, 33003
Job Title:
*CMO Customer Care Representative (Wave 2)
Address:
FLORIDA, FL
Job Description
Assist members with pharmacy benefit plans via incoming calls, providing information on prescription insurance, medication coverage, and mail order options. Answer questions to help members better understand their coverage and options. Service a variety of clients and call types in a dynamic environment. Offer solutions to simplify members' healthcare experiences using skills and knowledge. Participate in virtual training and hands-on learning during the onboarding process.
Critical Information
Work from Home in Florida with reliable, hardwired internet (25/3 upload/download speed). Must have a quiet, dedicated workspace. Schedule: M-F, training from 8-4:30 pm local time, with post-training hours agreed upon with the business. Job Duration: 22 weeks, starting 10/31 with orientation; training begins 11/03; last date to clear 10/24; offer acceptance by 10/03. Remote work with adherence to HIPAA and governmental compliance.
Education/Licenses Needed
High School Diploma or GED; prior CVS/Aetna experience not required. Certifications, licenses, or degrees related to healthcare are not specified for this role.
Benefits:
Benefits are available to full-time employees after 90 days of employment. A 401(k) with company match is available after 1 year of service. This is an AI-formatted job description; recruiter confirmation required.
Assist members with pharmacy benefit plans via incoming calls, providing information on prescription insurance, medication coverage, and mail order options. Answer questions to help members better understand their coverage and options. Service a variety of clients and call types in a dynamic environment. Offer solutions to simplify members' healthcare experiences using skills and knowledge. Participate in virtual training and hands-on learning during the onboarding process.
Critical Information
Work from Home in Florida with reliable, hardwired internet (25/3 upload/download speed). Must have a quiet, dedicated workspace. Schedule: M-F, training from 8-4:30 pm local time, with post-training hours agreed upon with the business. Job Duration: 22 weeks, starting 10/31 with orientation; training begins 11/03; last date to clear 10/24; offer acceptance by 10/03. Remote work with adherence to HIPAA and governmental compliance.
Education/Licenses Needed
High School Diploma or GED; prior CVS/Aetna experience not required. Certifications, licenses, or degrees related to healthcare are not specified for this role.
Benefits:
Benefits are available to full-time employees after 90 days of employment. A 401(k) with company match is available after 1 year of service. This is an AI-formatted job description; recruiter confirmation required.