The Voluntary Protection Programs Participants' Association, Inc is hiring: Call

Overview

We are seeking a dedicated and skilled Call Center Representative to join our dynamic team. This role is essential in providing exceptional customer service and support to our clients, ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle inquiries with professionalism. Multilingual abilities are highly valued as we serve a diverse clientele.

Responsibilities

• Respond promptly to incoming calls and inquiries from customers.
• Provide accurate information regarding products and services.
• Utilize medical terminology effectively to assist clients in healthcare-related questions.
• Maintain detailed records of customer interactions through data entry.
• Demonstrate excellent phone etiquette while communicating with clients.
• Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
• Collaborate with team members to enhance service delivery and improve processes.
• Ensure compliance with company policies and procedures during all interactions.

Experience

• Previous experience in a call center or customer service role is preferred.
• Familiarity with medical office operations is a plus.
• Strong computer skills, including proficiency in data entry and using call center software.
• Bilingual or multilingual capabilities are highly desirable, particularly in English and other languages.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly.
• Strong analytical skills to assess customer needs effectively. Join us in making a difference by providing outstanding support to our customers!

Job Types: Full-time, Part-time

Pay: $19.25 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: In person