The Voluntary Protection Programs Participants' Association, Inc is hiring: Call

Job Summary

We are seeking a dedicated and skilled Call Center Representative to join our team. This role is essential for providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, a solid understanding of medical terminology, and the ability to handle inquiries efficiently. Multilingual candidates are highly encouraged to apply, as we value diverse communication skills in our customer interactions.

Responsibilities

• Respond to incoming calls and assist customers with inquiries, providing accurate information and resolving issues promptly.
• Utilize computer systems for data entry and maintain accurate records of customer interactions.
• Demonstrate excellent phone etiquette while communicating with clients, ensuring a professional and courteous experience.
• Apply medical terminology knowledge when addressing inquiries related to healthcare services.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Conduct analysis of customer feedback to identify trends and areas for improvement in service delivery.
• Maintain confidentiality and adhere to compliance regulations while handling sensitive information.

Requirements

• Strong communication skills in English; bilingual or multilingual abilities are preferred.
• Proficiency in computer skills, including data entry and familiarity with call center software.
• Previous experience in a medical office setting is advantageous but not mandatory.
• Excellent customer service skills with the ability to handle challenging situations calmly and effectively.
• Knowledge of medical terminology is a plus, enhancing the ability to assist clients in healthcare-related inquiries.
• Strong analytical skills, enabling the identification of issues and implementation of effective solutions. Join our team as a Call Center Representative where your contributions will make a significant impact on our customers' experiences!

Job Types: Full-time, Part-time

Pay: $24.44 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: On the road