IT Support Technician Job at TEKsystems in Morrisville

Overview

We are seeking a detail-oriented IT Support Technician to join our team and provide technical support for approximately 1,500 internal users. This role is primarily request-based (80%), focusing on onboarding new hires, preparing hardware kits, and granting system access, with the remaining workload dedicated to break/fix troubleshooting.

Responsibilities

• Handle daily IT requests (approx. 20 tickets/day) through ServiceNow or similar ticketing systems, including some walk-in support.
• Onboard new employees, including account setup, hardware preparation, and access provisioning.
• Assemble and configure hardware kits for remote and on-site employees.
• Troubleshoot and resolve issues related to:
  • Microsoft 365 (basic O365 product support and troubleshooting)
  • Active Directory (user account creation, group policy updates)
  • Secure File Transfer Protocol (SFTP) for secure data sharing
• Provide support in a Cisco-based communications environment (prior experience is a plus but not required).
• Maintain accurate documentation of incidents, resolutions, and processes.

Environment & Tools

• Operating Systems: Windows 10/11
• Applications: Microsoft 365 Suite
• Directory Services: Active Directory
• Ticketing System: ServiceNow (or similar)
• Networking: Basic understanding of secure file transfer protocols
• Hardware: Laptops, desktops, and peripheral devices

Qualifications

• Experience: 1-3 years in IT support or help desk roles
• Skills:
  • Strong troubleshooting skills for Windows and O365 environments
  • Familiarity with Active Directory user and group policy management
  • Knowledge of ticketing systems (ServiceNow preferred)
• Certifications: CompTIA A+, Microsoft certifications, or equivalent experience preferred

Compensation & Benefits

The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be contingent on elections, plan terms, or program terms. If eligible, benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Work Location

This is a fully onsite position in Morrisville, NC.

Application Timeline

This position is anticipated to close on Sep 20, 2025.

About TEKsystems

TEKsystems is an Allegis Group company and is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.