Four Hands
Job Description
Job Description
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin's Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees' careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The Senior Credit and Collections Specialist will be a key partner to the Sales organization and will have a deep understanding of customer behaviors to help inform decisions on how to collect payments, how and when there should be communication with customers, and where to improve with automation.
In This Role
Partner with the Sales organization to implement credit terms to drive top-line growth Oversee and support the customer credit review processes which includes analyzing financial statements, evaluating credit risks, approving accounts, and submitting recommendations Analyze and adjust credit lines to ensure maximum flow of product to customer, meeting on time delivery requirements Work with cross-functional teams to identify problems or gaps and propose solutions to improve processes including opportunities for automating manual processes or activities Leverage technology to build
scalable/sustainable
processes to create efficiencies, streamline accounts receivable Initiate and engage in outbound customer communication for delinquent accounts while balancing complete customer satisfaction Assist with maintaining invoicing/customer procurement portals for transacting with customers as needed Monitor, prepare, and analyze collections metrics and goals on an individual and team level Participate in key strategic initiatives and assist with ad hoc projects as needed Other duties as assigned, in accordance with training and qualifications Uphold the Core Values and be a valuable member of the Four Hands team
Be open and honest Reach for excellence Act with responsibility Value the whole person Enjoy the journey
The Ideal Person
Minimum five years of professional experience in Customer Collections Strong knowledge of credit and collections, accounts receivable and customer master Superior written and verbal communication skills in the context of a professional setting Fully competent in MS Office programs (Word, Excel, OneNote, Outlook, SharePoint, Teams, etc) Proven ability to work collaboratively, providing direction to and receiving feedback from peers and manager to resolve internal and external client issues Strong communication skills with ability to easily earn trust across all levels of an organization Positive attitude, ability to work well and fast under pressure, exceptional customer service Results driven with a high sense of urgency, taking ownership and ability to work in a fast-paced environment with competing priorities About Four Hands
Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.
Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.
And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Visit www.FourHands.com for more information.
Job Description
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin's Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees' careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The Senior Credit and Collections Specialist will be a key partner to the Sales organization and will have a deep understanding of customer behaviors to help inform decisions on how to collect payments, how and when there should be communication with customers, and where to improve with automation.
In This Role
Partner with the Sales organization to implement credit terms to drive top-line growth Oversee and support the customer credit review processes which includes analyzing financial statements, evaluating credit risks, approving accounts, and submitting recommendations Analyze and adjust credit lines to ensure maximum flow of product to customer, meeting on time delivery requirements Work with cross-functional teams to identify problems or gaps and propose solutions to improve processes including opportunities for automating manual processes or activities Leverage technology to build
scalable/sustainable
processes to create efficiencies, streamline accounts receivable Initiate and engage in outbound customer communication for delinquent accounts while balancing complete customer satisfaction Assist with maintaining invoicing/customer procurement portals for transacting with customers as needed Monitor, prepare, and analyze collections metrics and goals on an individual and team level Participate in key strategic initiatives and assist with ad hoc projects as needed Other duties as assigned, in accordance with training and qualifications Uphold the Core Values and be a valuable member of the Four Hands team
Be open and honest Reach for excellence Act with responsibility Value the whole person Enjoy the journey
The Ideal Person
Minimum five years of professional experience in Customer Collections Strong knowledge of credit and collections, accounts receivable and customer master Superior written and verbal communication skills in the context of a professional setting Fully competent in MS Office programs (Word, Excel, OneNote, Outlook, SharePoint, Teams, etc) Proven ability to work collaboratively, providing direction to and receiving feedback from peers and manager to resolve internal and external client issues Strong communication skills with ability to easily earn trust across all levels of an organization Positive attitude, ability to work well and fast under pressure, exceptional customer service Results driven with a high sense of urgency, taking ownership and ability to work in a fast-paced environment with competing priorities About Four Hands
Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.
Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.
And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Visit www.FourHands.com for more information.