Computer Task Group, Inc
Customer Service Coordinator I
Computer Task Group, Inc, Tarboro, North Carolina, United States, 27886
Job Description
Job Description
Overview CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I.
Type:
Contract Job Title:
Customer Service Coordinator I Location:
Tarboro, NC Candidates must be able to commute and work onsite in Tarboro, NC Pay Rate:
Based on experience Work Hours:
M–F, 9:30 am–6:00 pm Education:
High school graduate or equivalent Description As a Customer Service Coordinator I, you will serve as the first line of contact on the 800# phone line, working directly with North American customers and various Life Sciences teams, including Sales, Accounting, New Accounts, Complaints, Pricing, Quality Control, Manufacturing, and Distribution. You will handle customer inquiries with professionalism, ensuring world-class customer service by managing orders, troubleshooting issues, and building strong relationships internally and externally. Requirements
Handle incoming customer orders and inquiries via phone and email.
Manage a high volume of case activities in Salesforce.com.
Accurately process orders and provide information related to inventory, pricing, technical inquiries, and shipping.
Proactively resolve customer concerns and accommodations using sound judgment.
Assist with complaint resolution and maintain updated dealer/customer profiles in PeopleSoft.
Ensure timely follow-up with both customers and internal teams.
Attend required product and technical training sessions.
Required Qualifications
Education High school graduate or equivalent.
Qualifications 2+ years of customer service or cross-functional commercial experience (call center experience preferred).
Ability to manage high work volumes in a fast-paced environment.
Strong verbal and written communication skills.
Proficiency in Word, Excel, Email, and web-based tools.
Ability to type at least 50 WPM.
Strong problem-solving skills with attention to detail.
Reliable attendance and ability to meet/exceed department metrics.
Adaptability in a changing environment with a continuous improvement mindset.
Desired Experience Experience in Life Sciences or a related industry.
Familiarity with PeopleSoft Order Management or comparable systems.
Salesforce.com case management experience.
Soft Skills Collaborative team player with the ability to work independently.
Positive, dependable, and energetic with a strong work ethic.
Additional Information
No third-party resumes will be accepted
Drug testing and/or other employment-related inquiries may be conducted
CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws
All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors)
CTG is an Equal Employment Opportunity employer
CTG is an E-Verify Company
To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to
JoAnn.Abramo@ctg.com.
Job Description
Overview CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I.
Type:
Contract Job Title:
Customer Service Coordinator I Location:
Tarboro, NC Candidates must be able to commute and work onsite in Tarboro, NC Pay Rate:
Based on experience Work Hours:
M–F, 9:30 am–6:00 pm Education:
High school graduate or equivalent Description As a Customer Service Coordinator I, you will serve as the first line of contact on the 800# phone line, working directly with North American customers and various Life Sciences teams, including Sales, Accounting, New Accounts, Complaints, Pricing, Quality Control, Manufacturing, and Distribution. You will handle customer inquiries with professionalism, ensuring world-class customer service by managing orders, troubleshooting issues, and building strong relationships internally and externally. Requirements
Handle incoming customer orders and inquiries via phone and email.
Manage a high volume of case activities in Salesforce.com.
Accurately process orders and provide information related to inventory, pricing, technical inquiries, and shipping.
Proactively resolve customer concerns and accommodations using sound judgment.
Assist with complaint resolution and maintain updated dealer/customer profiles in PeopleSoft.
Ensure timely follow-up with both customers and internal teams.
Attend required product and technical training sessions.
Required Qualifications
Education High school graduate or equivalent.
Qualifications 2+ years of customer service or cross-functional commercial experience (call center experience preferred).
Ability to manage high work volumes in a fast-paced environment.
Strong verbal and written communication skills.
Proficiency in Word, Excel, Email, and web-based tools.
Ability to type at least 50 WPM.
Strong problem-solving skills with attention to detail.
Reliable attendance and ability to meet/exceed department metrics.
Adaptability in a changing environment with a continuous improvement mindset.
Desired Experience Experience in Life Sciences or a related industry.
Familiarity with PeopleSoft Order Management or comparable systems.
Salesforce.com case management experience.
Soft Skills Collaborative team player with the ability to work independently.
Positive, dependable, and energetic with a strong work ethic.
Additional Information
No third-party resumes will be accepted
Drug testing and/or other employment-related inquiries may be conducted
CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws
All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors)
CTG is an Equal Employment Opportunity employer
CTG is an E-Verify Company
To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to
JoAnn.Abramo@ctg.com.