PSR - Patient Services Representative / Scheduler

Job Description

Job Description

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Patient Services Representative / Scheduler (Bilingual Preferred English & Spanish) Austin Surgeons

Austin Surgeons is seeking a dedicated

Patient Services Representative / Scheduler

who is passionate about delivering excellent customer service. This position requires the ability to communicate effectively with patients in both

English and Spanish .

We offer

competitive pay

and a

supportive work environment

where teamwork and patient-centered care are valued.

Position Overview:

The PSR/Scheduler will be responsible for scheduling patient appointments and entering accurate demographic and financial information into the practice database. This role works closely with the business office to verify insurance coverage and communicate patient payment responsibilities.

Key Responsibilities:

Provide outstanding

customer service

while assisting patients in person and over the phone

Schedule and confirm appointments

accurately and efficiently

Enter and maintain

patient demographic and insurance information

in the practice system

Verify insurance

coverage and communicate patient financial responsibilities

Collaborate with team members across departments to ensure smooth workflow

Uphold confidentiality and compliance with HIPAA regulations

Qualifications:

Bilingual (English & Spanish)

verbal, written, and reading fluency preferred

Strong

customer service and communication skills

Knowledge of

medical terminology and procedures

helpful

Experience with

insurance verification

preferred

Familiarity with

Practice Management / EMR systems

Previous medical office or scheduling experience a plus