San Francisco
Employee and Labor Relations Manager (0931) SFO – (159239)
San Francisco, San Francisco, California, United States, 94199
Overview
San Francisco International Airport (SFO) is seeking an Employee and Labor Relations Manager to ensure fair and respectful treatment of employees, manage grievances and disciplinary processes, and guide performance management in alignment with the Airport’s strategic goals. The role involves supervising staff, coordinating labor relations activities, and partnering with Talent Development to strengthen leadership capabilities. The position reports to the Director of People, Performance & Development (PPD). Responsibilities
Manage negotiations, grievance processes, investigations of employee complaints, disciplinary hearings, and performance management. Oversee performance appraisal programs aligned with strategic goals and ensure consistent application across divisions. Represent the Airport in contract negotiations, CSC meetings, briefings, grievances, and arbitrations. Interpret and ensure compliance with CSC Rules, City Charter, CBAs, employment laws and regulations. Advise managers on employee/labor relations issues, disciplinary actions, grievances, coaching, performance management, and applicable laws and policies. Partner with Talent Development to design and deliver training for supervisors on performance management strategies. Develop positive relationships with employee/labor unions and partner with CCSF on negotiations and labor agreements. Prepare effective written communications (investigative findings, grievance responses, letters, memorandums) and develop employee/labor policies and practices. Lead people-focused projects (e.g., Airport Integrated Operations Center) ensuring alignment with employee experience priorities. Create an employee experience aligned with the Airport’s core values and culture. Qualifications
Minimum Qualifications 1) Education: Bachelor’s degree from an accredited college or university. 2) Experience: Five (5) years of professional-level HR experience in employee/labor relations, disciplinary processes, classification and compensation, and HR administration, including three (3) years supervising professional staff. Education substitutions and experience substitutions may apply as described in the original posting. Desirable Qualifications: Passion for culture and equity work; commitment to anti-racism and inclusion. Ability to thrive in a fast-paced environment with high emotional intelligence. Strong relationship management, written and oral communication skills; experience in public sector labor relations. Proven ability to manage complex initiatives with milestones and timelines; skilled in conflict resolution and customer service. Selection Procedures
After application, qualified candidates complete further steps including a Supplemental Questionnaire (weighted 100%). A passing score is required to be placed on the eligible list. The eligible list duration is six (6) months and may be extended. Other requirements include a TSA security clearance process and verification of education/experience as part of the recruitment process. How to Apply
Applications are accepted online through the City and County of San Francisco recruitment site. Follow the online process to submit your application. Applicants should ensure their contact information and emails from the recruiting system are not blocked. If you have questions about this recruitment, contact the recruitment analyst listed in the posting. Note: The City and County of San Francisco is an equal opportunity employer. Women, minorities, and persons with disabilities are encouraged to apply.
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San Francisco International Airport (SFO) is seeking an Employee and Labor Relations Manager to ensure fair and respectful treatment of employees, manage grievances and disciplinary processes, and guide performance management in alignment with the Airport’s strategic goals. The role involves supervising staff, coordinating labor relations activities, and partnering with Talent Development to strengthen leadership capabilities. The position reports to the Director of People, Performance & Development (PPD). Responsibilities
Manage negotiations, grievance processes, investigations of employee complaints, disciplinary hearings, and performance management. Oversee performance appraisal programs aligned with strategic goals and ensure consistent application across divisions. Represent the Airport in contract negotiations, CSC meetings, briefings, grievances, and arbitrations. Interpret and ensure compliance with CSC Rules, City Charter, CBAs, employment laws and regulations. Advise managers on employee/labor relations issues, disciplinary actions, grievances, coaching, performance management, and applicable laws and policies. Partner with Talent Development to design and deliver training for supervisors on performance management strategies. Develop positive relationships with employee/labor unions and partner with CCSF on negotiations and labor agreements. Prepare effective written communications (investigative findings, grievance responses, letters, memorandums) and develop employee/labor policies and practices. Lead people-focused projects (e.g., Airport Integrated Operations Center) ensuring alignment with employee experience priorities. Create an employee experience aligned with the Airport’s core values and culture. Qualifications
Minimum Qualifications 1) Education: Bachelor’s degree from an accredited college or university. 2) Experience: Five (5) years of professional-level HR experience in employee/labor relations, disciplinary processes, classification and compensation, and HR administration, including three (3) years supervising professional staff. Education substitutions and experience substitutions may apply as described in the original posting. Desirable Qualifications: Passion for culture and equity work; commitment to anti-racism and inclusion. Ability to thrive in a fast-paced environment with high emotional intelligence. Strong relationship management, written and oral communication skills; experience in public sector labor relations. Proven ability to manage complex initiatives with milestones and timelines; skilled in conflict resolution and customer service. Selection Procedures
After application, qualified candidates complete further steps including a Supplemental Questionnaire (weighted 100%). A passing score is required to be placed on the eligible list. The eligible list duration is six (6) months and may be extended. Other requirements include a TSA security clearance process and verification of education/experience as part of the recruitment process. How to Apply
Applications are accepted online through the City and County of San Francisco recruitment site. Follow the online process to submit your application. Applicants should ensure their contact information and emails from the recruiting system are not blocked. If you have questions about this recruitment, contact the recruitment analyst listed in the posting. Note: The City and County of San Francisco is an equal opportunity employer. Women, minorities, and persons with disabilities are encouraged to apply.
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