City and County of San Francisco
Employee and Labor Relations Manager (0931) SFO – (159239)
City and County of San Francisco, San Francisco, California, United States, 94199
Employee and Labor Relations Manager (0931) SFO – (159239)
San Francisco International Airport (SFO) is seeking an Employee and Labor Relations Manager to lead employee and labor relations activities, oversee performance management programs, and drive a positive employee experience aligned with the Airport’s strategic goals.
Overview
The Employee and Labor Relations Manager plays an integral role in ensuring fair and respectful treatment of employees, managing grievances and progressive discipline, investigations of workplace issues, case management, and participation in arbitrations and collective bargaining. The role also oversees performance management programs, training, and people-related projects to support organizational goals and employee experience priorities. This position reports to the Director of People, Performance & Development (PPD).
Responsibilities
Manage negotiations, grievance processes, investigations of employee complaints and concerns, disciplinary hearings and procedures, and performance management.
Oversee performance appraisal programs tied to strategic goals, ensuring alignment across divisions and consistent application of practices.
Represent the Airport at contract negotiations, CSC meetings, briefings, grievances, arbitration, etc.
Interpret and ensure compliance with CSC Rules, City Charter, CBAs, and other employment laws and regulations.
Manage the implementation of various human resources programs.
Advise managers on employee/labor relations issues, CBA interpretation, disciplinary actions, grievances, coaching, performance management, and related policies.
Partner with Talent Development to design and facilitate training for supervisors and managers on effective performance management.
Develop and facilitate relationships with employee/labor unions to advance the Airport’s mission.
Partner with CCSF on employee/labor negotiations and labor agreement development and implementation.
Prepare effective written communications (investigative findings, grievance responses, letters, memorandums).
Develop and implement employee/labor-related policies and practices.
Lead people-focused projects, including the Airport Integrated Operations Center (AIOC), ensuring employee experience and workforce priorities are incorporated.
Create strategies to streamline processes and address areas for improvement.
Provide training to managers on employee/labor issues, disciplinary processes, and performance management.
Create an employee experience aligned with the Airport’s core values and a great place to work culture.
People Responsibilities
Plan, manage, monitor, evaluate, and supervise the Employee and Labor Relations team.
Develop and lead a high-performing team with clear objectives and development plans.
Provide coaching and high-level customer service to staff and stakeholders.
Contribute to PPD vision, initiatives, programs, services, and budget considerations.
Coordinate work activities to improve programs and services; assist in resource allocation and priority setting.
Advise managers to resolve problems, conflicts, and policy or procedural decisions.
Participate in budget development and monitor expenditures with escalation for potential cost overruns.
Plan and direct major projects across divisions; research complex issues and recommend actions.
Serve as liaison with City/County staff and outside agencies; negotiate and resolve complex issues.
Qualifications Minimum Qualifications
Education: Possession of a baccalaureate degree from an accredited college or university.
Experience: Five (5) years of professional-level human resources experience in employee/labor relations, disciplinary processes, classification and compensation, and HR administration, with at least three (3) years supervising professional staff.
Education substitutions: Additional qualifying work experience may substitute for up to two years of the required education on a year-for-year basis. Experience substitutions: Possession of a J.D. or a master’s degree may substitute for one year of non-supervisory experience.
Desirable Qualifications
Passion for culture and equity work, with the ability to drive change in anti-racism and racial justice initiatives.
Ability to thrive in a fast-paced, evolving environment with an employee-centric approach and strong emotional intelligence.
Proven track record in managing complex initiatives with clear objectives, milestones, and timelines.
Strong relationship management, written and oral communication skills, and experience with contract negotiations and union responses.
Public sector HR experience, including labor negotiations and investigations, and building partnerships with labor organizations.
Verification Applicants may be required to submit verification of qualifying education and experience. See the City guidelines for verification details. All work experience, education, and other information must be included on the application by the filing deadline.
Selection Procedures After application submission, qualified candidates will complete additional steps, including a Supplemental Questionnaire (weight 100%). A passing score is required to be placed on the eligible list. TSA security clearance may be required for employment with the Airport Commission.
Additional Information Eligible list duration is six months and may be extended. See the City’s information on the hiring process, equal employment opportunity, and other resources. Applications are accepted online only.
EEO statement: The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, disability, medical condition, HIV status, sexual orientation, gender identity, veteran status, or other protected category.
How To Apply Applications are accepted online. Visit the official apply site and follow instructions to complete the application process.
Note: This description reflects the information in the posting and does not constitute a job offer.
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Overview
The Employee and Labor Relations Manager plays an integral role in ensuring fair and respectful treatment of employees, managing grievances and progressive discipline, investigations of workplace issues, case management, and participation in arbitrations and collective bargaining. The role also oversees performance management programs, training, and people-related projects to support organizational goals and employee experience priorities. This position reports to the Director of People, Performance & Development (PPD).
Responsibilities
Manage negotiations, grievance processes, investigations of employee complaints and concerns, disciplinary hearings and procedures, and performance management.
Oversee performance appraisal programs tied to strategic goals, ensuring alignment across divisions and consistent application of practices.
Represent the Airport at contract negotiations, CSC meetings, briefings, grievances, arbitration, etc.
Interpret and ensure compliance with CSC Rules, City Charter, CBAs, and other employment laws and regulations.
Manage the implementation of various human resources programs.
Advise managers on employee/labor relations issues, CBA interpretation, disciplinary actions, grievances, coaching, performance management, and related policies.
Partner with Talent Development to design and facilitate training for supervisors and managers on effective performance management.
Develop and facilitate relationships with employee/labor unions to advance the Airport’s mission.
Partner with CCSF on employee/labor negotiations and labor agreement development and implementation.
Prepare effective written communications (investigative findings, grievance responses, letters, memorandums).
Develop and implement employee/labor-related policies and practices.
Lead people-focused projects, including the Airport Integrated Operations Center (AIOC), ensuring employee experience and workforce priorities are incorporated.
Create strategies to streamline processes and address areas for improvement.
Provide training to managers on employee/labor issues, disciplinary processes, and performance management.
Create an employee experience aligned with the Airport’s core values and a great place to work culture.
People Responsibilities
Plan, manage, monitor, evaluate, and supervise the Employee and Labor Relations team.
Develop and lead a high-performing team with clear objectives and development plans.
Provide coaching and high-level customer service to staff and stakeholders.
Contribute to PPD vision, initiatives, programs, services, and budget considerations.
Coordinate work activities to improve programs and services; assist in resource allocation and priority setting.
Advise managers to resolve problems, conflicts, and policy or procedural decisions.
Participate in budget development and monitor expenditures with escalation for potential cost overruns.
Plan and direct major projects across divisions; research complex issues and recommend actions.
Serve as liaison with City/County staff and outside agencies; negotiate and resolve complex issues.
Qualifications Minimum Qualifications
Education: Possession of a baccalaureate degree from an accredited college or university.
Experience: Five (5) years of professional-level human resources experience in employee/labor relations, disciplinary processes, classification and compensation, and HR administration, with at least three (3) years supervising professional staff.
Education substitutions: Additional qualifying work experience may substitute for up to two years of the required education on a year-for-year basis. Experience substitutions: Possession of a J.D. or a master’s degree may substitute for one year of non-supervisory experience.
Desirable Qualifications
Passion for culture and equity work, with the ability to drive change in anti-racism and racial justice initiatives.
Ability to thrive in a fast-paced, evolving environment with an employee-centric approach and strong emotional intelligence.
Proven track record in managing complex initiatives with clear objectives, milestones, and timelines.
Strong relationship management, written and oral communication skills, and experience with contract negotiations and union responses.
Public sector HR experience, including labor negotiations and investigations, and building partnerships with labor organizations.
Verification Applicants may be required to submit verification of qualifying education and experience. See the City guidelines for verification details. All work experience, education, and other information must be included on the application by the filing deadline.
Selection Procedures After application submission, qualified candidates will complete additional steps, including a Supplemental Questionnaire (weight 100%). A passing score is required to be placed on the eligible list. TSA security clearance may be required for employment with the Airport Commission.
Additional Information Eligible list duration is six months and may be extended. See the City’s information on the hiring process, equal employment opportunity, and other resources. Applications are accepted online only.
EEO statement: The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, disability, medical condition, HIV status, sexual orientation, gender identity, veteran status, or other protected category.
How To Apply Applications are accepted online. Visit the official apply site and follow instructions to complete the application process.
Note: This description reflects the information in the posting and does not constitute a job offer.
#J-18808-Ljbffr