AdventHealth
Network Access Center Specialist PRNTampa, FL
AdventHealth, Tampa, Florida, United States, 33602
Patient Experience Representative
We have more than 50 years of experience using innovative medicine to elevate health care in the Tampa region. We continue to make history every day through our clinical research program, which applies the latest advancements in medical technology to treatments that can be used today. Our diverse clinical specialties include cancer, cardiovascular care, neurosciences, orthopedics, women's health and surgery led by some of the nation's leading surgeons skilled in minimally invasive and robotic-assisted procedures. We're also home to the AdventHealth Pepin Heart Institute, nationally recognized for advances in cardiovascular disease prevention, diagnosis, treatment and research. With the clinical expertise, innovation, and compassion of our team members, we're changing the way people look at health care. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. The role you'll contribute: Responsible for fielding and resolving inquiries via phone, chat, and other contact methods within the centralized Consumer Experience Center (CxC). This role requires maintaining a working knowledge of service offerings, workflows, and contact center technologies. Other expectations include collaboration with colleagues to achieve quality and performance standards. The value you'll bring to the team: Promptly resolves consumer inquiries within assigned functional areas, striving for first interaction resolution. Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations. Thoroughly documents all interactions and consistently updates consumer records in the relevant technology system. Achieves individual key department performance objectives such as quality assurance and productivity. Handles sensitive matters courteously and professionally, escalating to leadership when appropriate. Adheres to department policies and procedures and HIPAA regulations. Other duties as assigned. Qualifications High School Grad or Equiv Required 1 years of relevant work Experience Required This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Category: Patient Experience Organization: AdventHealth Tampa Schedule: Per Diem Shift: 1 - Day Req ID: 25033525 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
We have more than 50 years of experience using innovative medicine to elevate health care in the Tampa region. We continue to make history every day through our clinical research program, which applies the latest advancements in medical technology to treatments that can be used today. Our diverse clinical specialties include cancer, cardiovascular care, neurosciences, orthopedics, women's health and surgery led by some of the nation's leading surgeons skilled in minimally invasive and robotic-assisted procedures. We're also home to the AdventHealth Pepin Heart Institute, nationally recognized for advances in cardiovascular disease prevention, diagnosis, treatment and research. With the clinical expertise, innovation, and compassion of our team members, we're changing the way people look at health care. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. The role you'll contribute: Responsible for fielding and resolving inquiries via phone, chat, and other contact methods within the centralized Consumer Experience Center (CxC). This role requires maintaining a working knowledge of service offerings, workflows, and contact center technologies. Other expectations include collaboration with colleagues to achieve quality and performance standards. The value you'll bring to the team: Promptly resolves consumer inquiries within assigned functional areas, striving for first interaction resolution. Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations. Thoroughly documents all interactions and consistently updates consumer records in the relevant technology system. Achieves individual key department performance objectives such as quality assurance and productivity. Handles sensitive matters courteously and professionally, escalating to leadership when appropriate. Adheres to department policies and procedures and HIPAA regulations. Other duties as assigned. Qualifications High School Grad or Equiv Required 1 years of relevant work Experience Required This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Category: Patient Experience Organization: AdventHealth Tampa Schedule: Per Diem Shift: 1 - Day Req ID: 25033525 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.