AdventHealth
Network Access Center Specialist
At AdventHealth Medical Group, you can be part of a team of driven professionals providing compassionate care to the communities across 9 US states. With a coalition of over 2000 physicians, we are ready to serve a wide variety of needs and communities. Through innovation, quality patient care and physician leadership, our focus is on adapting to the changing landscape of health care while remaining dedicated to improving the health and wellness of the people and communities we serve. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized WFD Network Access Center. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Manager and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions. Demonstrate through behavior AdventHealths mission, vision, values and service standards as outlined in the organizations Whole Care Experience training Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s) Demonstrates empowerment to successfully resolve customer inquiries Adhere to all established workflows, scripting, and department greetings Create delightful customer experience by setting proper expectations and consistently following through with end- users Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s) The expertise and experiences you'll need to succeed: High-school diploma or equivalent - Required 1 year prior experience in a healthcare call center or front desk specialty environment - Required This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
At AdventHealth Medical Group, you can be part of a team of driven professionals providing compassionate care to the communities across 9 US states. With a coalition of over 2000 physicians, we are ready to serve a wide variety of needs and communities. Through innovation, quality patient care and physician leadership, our focus is on adapting to the changing landscape of health care while remaining dedicated to improving the health and wellness of the people and communities we serve. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized WFD Network Access Center. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Manager and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions. Demonstrate through behavior AdventHealths mission, vision, values and service standards as outlined in the organizations Whole Care Experience training Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s) Demonstrates empowerment to successfully resolve customer inquiries Adhere to all established workflows, scripting, and department greetings Create delightful customer experience by setting proper expectations and consistently following through with end- users Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s) The expertise and experiences you'll need to succeed: High-school diploma or equivalent - Required 1 year prior experience in a healthcare call center or front desk specialty environment - Required This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.