Promise Home Care LLC
Client Care Coordinator Home Care
Promise Home Care LLC, Winter Park, Florida, United States, 32792
Benefits:
Bonus based on performance
Competitive salary
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Client Care Coordinator / Scheduler
Private Duty Home Care
Are you compassionate, dedicated, and dependable? Do you love to go above and beyond to help others? If you’re ready to make a real difference in someone’s life — and you’re someone who leads with kindness and compassion — we want to meet you!
Apply today with Promise Home Care and help us provide care that comes from the heart!
This position is full-time, Monday to Friday 8 AM - 4:30 PM in our Winter Park, FL office.
Job Summary:
The Client Care Coordinator is responsible for the coordination of services including, but not limited, to implementing schedules, ensuring adequate staffing and guaranteeing continuity of care that results in superior client care as well as caregiver and client satisfaction. The Client Care Coordinator reports directly to the Director of Operations and Owner. The ideal candidate is empathetic, highly organized, and possesses excellent customer service skills. Self-starter VERY IMPORTANT!
Responsibilities:
Assist with managing the day to day office and field operations to ensure quality assurance of services.
Answer the telephone and greet the public.
Be dependable: arrive on time and complete assigned tasks with minimal supervision.
Recruit and advertise for direct care staff.
Process applications and conduct criminal background checks for potential employees.
Schedule interviews for potential employees.
Assist with conducting new caregiver staff orientation.
Schedule caregivers on new clients and open hours/shifts on existing cases. Ensure consistency in caregiver scheduling.
Maintain computer schedules and timely data entry for schedules and client information.
Maintain and appropriately file documentation on all current and past clients.
Monitor employee attendance and track time records on a daily basis. Counsel staff regarding tardiness and correct use of time clock system. Make appropriate corrections to the system to facilitate accurate payroll processing.
Maintain positive relationships with clients and referral sources.
Relay and assist with resolving client complaints and concerns.
Communicate and refer appropriate matters to the Director of Operations and/or Owner for additional guidance.
Maintain absolute confidentiality of all information pertaining to employees and clients.
Communicate and reinforce Promise Home Care’s policies and procedures to caregiver staff.
Manage on-call evening and weekend care, as scheduled.
Able to cover caregiver shifts where needed, if CNA or HHA.
Perform other functions, as deemed appropriate by the management team.
Qualifications:
High school diploma or GED.
Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance.
Previous experience as a Home Care Scheduler or in a similar position is preferred.
Highly organized with attention to detail.
Proficiency with Microsoft Office and other home care software systems (e.g., WellSky, ClearCare/AlayaCare, MatrixCare).
Ability to multitask and prioritize projects.
Excellent customer service and interpersonal skills.
Ability to remain flexible, resilient, and calm in all situations.
Ability to listen and communicate clearly, fluently, and diplomatically - both orally and in writing.
Present a well-groomed image that reflects the professionalism of the business.
Work independently with minimum direction and/or supervision after training.
Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
Physical / Environmental Demands:
Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
Must be able to lift at least 50 lbs.
Must be able to properly operate office equipment.
Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency.
Successful completion and ongoing compliance with all licensing, certification, continuous education, background testing, drug and alcohol testing, OIG and health assessments as may be required under federal, state, or local law or per employer policy.
Bonus based on performance
Competitive salary
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Client Care Coordinator / Scheduler
Private Duty Home Care
Are you compassionate, dedicated, and dependable? Do you love to go above and beyond to help others? If you’re ready to make a real difference in someone’s life — and you’re someone who leads with kindness and compassion — we want to meet you!
Apply today with Promise Home Care and help us provide care that comes from the heart!
This position is full-time, Monday to Friday 8 AM - 4:30 PM in our Winter Park, FL office.
Job Summary:
The Client Care Coordinator is responsible for the coordination of services including, but not limited, to implementing schedules, ensuring adequate staffing and guaranteeing continuity of care that results in superior client care as well as caregiver and client satisfaction. The Client Care Coordinator reports directly to the Director of Operations and Owner. The ideal candidate is empathetic, highly organized, and possesses excellent customer service skills. Self-starter VERY IMPORTANT!
Responsibilities:
Assist with managing the day to day office and field operations to ensure quality assurance of services.
Answer the telephone and greet the public.
Be dependable: arrive on time and complete assigned tasks with minimal supervision.
Recruit and advertise for direct care staff.
Process applications and conduct criminal background checks for potential employees.
Schedule interviews for potential employees.
Assist with conducting new caregiver staff orientation.
Schedule caregivers on new clients and open hours/shifts on existing cases. Ensure consistency in caregiver scheduling.
Maintain computer schedules and timely data entry for schedules and client information.
Maintain and appropriately file documentation on all current and past clients.
Monitor employee attendance and track time records on a daily basis. Counsel staff regarding tardiness and correct use of time clock system. Make appropriate corrections to the system to facilitate accurate payroll processing.
Maintain positive relationships with clients and referral sources.
Relay and assist with resolving client complaints and concerns.
Communicate and refer appropriate matters to the Director of Operations and/or Owner for additional guidance.
Maintain absolute confidentiality of all information pertaining to employees and clients.
Communicate and reinforce Promise Home Care’s policies and procedures to caregiver staff.
Manage on-call evening and weekend care, as scheduled.
Able to cover caregiver shifts where needed, if CNA or HHA.
Perform other functions, as deemed appropriate by the management team.
Qualifications:
High school diploma or GED.
Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance.
Previous experience as a Home Care Scheduler or in a similar position is preferred.
Highly organized with attention to detail.
Proficiency with Microsoft Office and other home care software systems (e.g., WellSky, ClearCare/AlayaCare, MatrixCare).
Ability to multitask and prioritize projects.
Excellent customer service and interpersonal skills.
Ability to remain flexible, resilient, and calm in all situations.
Ability to listen and communicate clearly, fluently, and diplomatically - both orally and in writing.
Present a well-groomed image that reflects the professionalism of the business.
Work independently with minimum direction and/or supervision after training.
Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
Physical / Environmental Demands:
Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
Must be able to lift at least 50 lbs.
Must be able to properly operate office equipment.
Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency.
Successful completion and ongoing compliance with all licensing, certification, continuous education, background testing, drug and alcohol testing, OIG and health assessments as may be required under federal, state, or local law or per employer policy.