Ross Stores, Inc. is hiring: Retail Associate in Las Vegas

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

Our values start with our people — join a team that values you!

Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate will perform a range of functions in all areas of the Store as business needs require and may be assigned additional tasks to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; friendly and professional at all times.
• Assists Customers and is register-trained; greets Customers by eye contact, smiles, and says hello throughout the Store; thanks Customers at every register transaction.
• Provides prompt and efficient responses to Customers; responds to Customer Service calls immediately and escalates to Store Leadership as needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high-touch areas) to maintain merchandise, Customer, and Team areas.
• Maintains a professional appearance and adheres to the Company dress code.
• Performs daily sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and efficiently merchandised to standards.
• Expedites newly received merchandise to the sales floor, merchandises items according to monthly presentation guidelines, and maintains merchandise/brand name familiarity within departments to assist Customers.
• Understands Loss Prevention Awareness program, MOS policies, and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash, credit card information, and merchandise.
• Follows all MOS policies and cash handling procedures with accuracy and urgency.
• Maximizes productivity by following Store best practices and minimizing steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store; regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not intended to be comprehensive or all-inclusive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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