Ross Stores, Inc. is hiring: Retail Associate in Las Vegas

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience: Success, Career growth, Teamwork, and our commitment to Diversity, Equality & Inclusion, and our community.

Ross is a Fortune 500 company with corporate headquarters in Dublin, CA, three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. We are committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate is expected to be engaged in these tasks during all working hours and may perform a range of functions in all areas of the Store as business needs require. Additional tasks may be requested in specific situations to help achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practices safe behaviors in all tasks.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment. Keep exits clear and report unsafe conditions to Store Leadership.
• Treat customers and associates with respect and courtesy; be friendly and professional at all times. Recognize fellow associates using company recognition programs.
• Assist customers as needed — register-trained, assist with merchandise, and answer questions in a polite and knowledgeable manner. Greet customers with eye contact, smiles, and a friendly tone; say “thank you” at every register transaction.
• Provide prompt and efficient responses to customers; respond to service calls immediately and escalate to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high-touch areas) to maintain merchandise, customer, and team areas.
• Maintain a professional appearance and adhere to the Company dress code.
• Perform daily sizing and recovery tasks to ensure a neat, clean, and organized store that is well-maintained and merchandised to standards.
• Expedite newly received merchandise to the sales floor, merchandise items per monthly guidelines, and maintain merchandise/brand familiarity within departments to assist Customers.
• Understand Loss Prevention programs and merchandise protection standards; follow MOS policies and proper disposal procedures.
• Safeguard confidential information, cash, credit card information, and merchandise; maintain a high level of accuracy when handling transactions.
• Demonstrate a sense of urgency and maximize productivity by following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

Ability to use all Store equipment, including PDTs, registers, and PCs as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Assignments and Supervisory

Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities: None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and considers individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding and related conditions), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by law.