Johnson & Johnson
Overview
J&J MedTech is recruiting for an Installation Concierge for Service (Customer Engagement Lead Service), preferably located in the Eastern/Central time zone for remote work and travel as required. Location: This is a field-based/remote role available in all states within United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply. About MedTech
Fueled by innovation at the intersection of biology and technology, were developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Responsibilities
Leading and organizing support of all known serviceable Robotic & Digital Solutions events with customers; be the first point of contact for customers during the setup of our robotic systems; ensure seamless installation experiences and provide exceptional customer support. Act as the primary on-site liaison during robotic system installations; coordinate with clients, engineers, and technical teams to facilitate smooth setup. Provide hands-on assistance with installation procedures and troubleshooting; educate clients on system operation, maintenance, and required scheduled services. Ensure installation meets quality standards and client specifications; document installation processes, issues, and solutions for future reference. Support post-installation scheduled services and maintain a professional and friendly presence representing the organization positively. Manage processes and resources specific to Surgery Service areas; focus on coordination, facilitation, and dissemination of information regarding customer experience and J&J product lines as new products are supported within Ottava Service Solutions. Qualifications
7 years experience in medical device, field/support roles preferred. Clear and concise written and verbal communication skills are essential. Understanding of robotics programs, automation, or engineering concepts a plus. Strong organizational skills and attention to detail; willingness to travel and work on-site at various client locations; positive attitude and a customer-first mentality. Previous experience working within a surgical environment is beneficial; excellent customer support focus is needed. A diligent, flexible/adaptable approach; demonstrated ability to prioritize complex and contending priorities to produce desired outcomes. Critical thinking, problem-solving, and strong decision-making skills; able to work as a strong teammate and individual contributor to drive positive business outcomes. Ability to assess and modify internal processes by contributing recommendations for continuous improvement; coordinate with peers and address conflicts positively. Effective and supportive communication with customers during complaint resolution or crisis situations; knowledge of Medical Device Regulations, Laboratory Instrumentation Regulations, or ISO 13485 and 21 CFR compliance is preferred. ERP and CRM application experience is preferred; in-depth knowledge of J&J product lines is beneficial. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource. #jnjmedtech #LI-remote The anticipated base pay range for this position is : Salary Range $91,000-$147,200 / $105,000 - $169,050 Bay Area Only Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in company-sponsored employee benefit programs, including medical, dental, vision, life insurance, disability, and group retirement plans. More details can be found at the provided link. #J-18808-Ljbffr
J&J MedTech is recruiting for an Installation Concierge for Service (Customer Engagement Lead Service), preferably located in the Eastern/Central time zone for remote work and travel as required. Location: This is a field-based/remote role available in all states within United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply. About MedTech
Fueled by innovation at the intersection of biology and technology, were developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Responsibilities
Leading and organizing support of all known serviceable Robotic & Digital Solutions events with customers; be the first point of contact for customers during the setup of our robotic systems; ensure seamless installation experiences and provide exceptional customer support. Act as the primary on-site liaison during robotic system installations; coordinate with clients, engineers, and technical teams to facilitate smooth setup. Provide hands-on assistance with installation procedures and troubleshooting; educate clients on system operation, maintenance, and required scheduled services. Ensure installation meets quality standards and client specifications; document installation processes, issues, and solutions for future reference. Support post-installation scheduled services and maintain a professional and friendly presence representing the organization positively. Manage processes and resources specific to Surgery Service areas; focus on coordination, facilitation, and dissemination of information regarding customer experience and J&J product lines as new products are supported within Ottava Service Solutions. Qualifications
7 years experience in medical device, field/support roles preferred. Clear and concise written and verbal communication skills are essential. Understanding of robotics programs, automation, or engineering concepts a plus. Strong organizational skills and attention to detail; willingness to travel and work on-site at various client locations; positive attitude and a customer-first mentality. Previous experience working within a surgical environment is beneficial; excellent customer support focus is needed. A diligent, flexible/adaptable approach; demonstrated ability to prioritize complex and contending priorities to produce desired outcomes. Critical thinking, problem-solving, and strong decision-making skills; able to work as a strong teammate and individual contributor to drive positive business outcomes. Ability to assess and modify internal processes by contributing recommendations for continuous improvement; coordinate with peers and address conflicts positively. Effective and supportive communication with customers during complaint resolution or crisis situations; knowledge of Medical Device Regulations, Laboratory Instrumentation Regulations, or ISO 13485 and 21 CFR compliance is preferred. ERP and CRM application experience is preferred; in-depth knowledge of J&J product lines is beneficial. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource. #jnjmedtech #LI-remote The anticipated base pay range for this position is : Salary Range $91,000-$147,200 / $105,000 - $169,050 Bay Area Only Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in company-sponsored employee benefit programs, including medical, dental, vision, life insurance, disability, and group retirement plans. More details can be found at the provided link. #J-18808-Ljbffr