Johnson & Johnson
Overview
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function:
Customer Management Job Sub Function:
Non-Technical Customer Service Job Category:
Professional All Job Posting Locations:
New Brunswick, New Jersey, United States of America, Remote (US), Santa Clara, California, United States of America, Tampa, Florida, United States of America Job Description:
J&J MedTech is recruiting for an
Installation Concierge for Service
(Customer Engagement Lead Service), preferably located in the Eastern/Central time zone for remote work and travel as required. Location:
This is a field-based/remote role available in all states within United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply. About MedTech Fueled by innovation at the intersection of biology and technology, were developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Responsibilities
Installation Concierge is the primary on-site liaison during robotic system installations and leads support for all known serviceable Robotic & Digital Solutions events with customers. Be the first point of contact for customers during the setup of our innovative robotic systems; ensure seamless installation experiences and provide exceptional customer support. Coordinate with clients, engineers, and technical teams to facilitate smooth setup and communicate requirements prior to engineer dispatch for scheduled service events. Provide hands-on assistance with installation procedures and troubleshooting; educate clients on system operation, maintenance, and required scheduled services. Ensure installation meets quality standards and client specifications; document installation processes, issues, and solutions for future reference. Support post-installation scheduled services; maintain a professional and friendly presence, representing Capital Robotic Systems positively. Manage processes and resources specific to Surgery Service areas; focus on coordination, facilitation, and dissemination of information regarding customer experience and J&J product lines as new products are supported within Ottava Service Solutions. Qualifications
7 years experience in medical device, field/support roles preferred Clear and concise written and verbal communication skills are essential Understanding of robotics programs, automation, or engineering concepts a plus Strong organizational skills and attention to detail Willingness to travel and work on-site at various client locations Positive attitude and a customer-first mentality Previous experience working within a surgical environment is very beneficial Excellent customer support/customer focus is needed Diligent, flexible/adaptable approach is an asset Ability to prioritize complex and contending priorities on time to produce desired outcomes Critical thinking, problem-solving, and strong decision-making skills Strong teammate and individual contributor capable of driving positive business outcomes Ability to assess and modify internal processes by contributing recommendations for continuous improvement Ability to coordinate with peers and positively address conflicts Effective and supportive communication with customers during complaint resolution or crisis situations Knowledge of Medical Device Regulations, Laboratory Instrumentation Regulations, or similar environment in compliance with ISO 13485 and 21 CFR is preferred ERP and CRM application experience is preferred In-depth knowledge of products and services provided by the J&J companies is beneficial Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource. #jnjmedtech #LI-remote The anticipated base pay range for this position is :
Salary Range $91,000-$147,200 / $105,000 - $169,050 Bay Area Only Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay, including Floating Holidays 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits #J-18808-Ljbffr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function:
Customer Management Job Sub Function:
Non-Technical Customer Service Job Category:
Professional All Job Posting Locations:
New Brunswick, New Jersey, United States of America, Remote (US), Santa Clara, California, United States of America, Tampa, Florida, United States of America Job Description:
J&J MedTech is recruiting for an
Installation Concierge for Service
(Customer Engagement Lead Service), preferably located in the Eastern/Central time zone for remote work and travel as required. Location:
This is a field-based/remote role available in all states within United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply. About MedTech Fueled by innovation at the intersection of biology and technology, were developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Responsibilities
Installation Concierge is the primary on-site liaison during robotic system installations and leads support for all known serviceable Robotic & Digital Solutions events with customers. Be the first point of contact for customers during the setup of our innovative robotic systems; ensure seamless installation experiences and provide exceptional customer support. Coordinate with clients, engineers, and technical teams to facilitate smooth setup and communicate requirements prior to engineer dispatch for scheduled service events. Provide hands-on assistance with installation procedures and troubleshooting; educate clients on system operation, maintenance, and required scheduled services. Ensure installation meets quality standards and client specifications; document installation processes, issues, and solutions for future reference. Support post-installation scheduled services; maintain a professional and friendly presence, representing Capital Robotic Systems positively. Manage processes and resources specific to Surgery Service areas; focus on coordination, facilitation, and dissemination of information regarding customer experience and J&J product lines as new products are supported within Ottava Service Solutions. Qualifications
7 years experience in medical device, field/support roles preferred Clear and concise written and verbal communication skills are essential Understanding of robotics programs, automation, or engineering concepts a plus Strong organizational skills and attention to detail Willingness to travel and work on-site at various client locations Positive attitude and a customer-first mentality Previous experience working within a surgical environment is very beneficial Excellent customer support/customer focus is needed Diligent, flexible/adaptable approach is an asset Ability to prioritize complex and contending priorities on time to produce desired outcomes Critical thinking, problem-solving, and strong decision-making skills Strong teammate and individual contributor capable of driving positive business outcomes Ability to assess and modify internal processes by contributing recommendations for continuous improvement Ability to coordinate with peers and positively address conflicts Effective and supportive communication with customers during complaint resolution or crisis situations Knowledge of Medical Device Regulations, Laboratory Instrumentation Regulations, or similar environment in compliance with ISO 13485 and 21 CFR is preferred ERP and CRM application experience is preferred In-depth knowledge of products and services provided by the J&J companies is beneficial Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource. #jnjmedtech #LI-remote The anticipated base pay range for this position is :
Salary Range $91,000-$147,200 / $105,000 - $169,050 Bay Area Only Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay, including Floating Holidays 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits #J-18808-Ljbffr