Job Description
Job Title: IT Desktop Support
Work Location Address: Corning, NY. - 14870
Is this role located on-site, hybrid, or remote: Onsite
Estimated Regular Hours/Week: 40.00 (M-F, 8am - 5pm, some flexibility may be required)
Interview Process: One Round Onsite Interview
ABOUT THIS JOB IN SHORT
- REQUIRING 1+ YEARS OF DESKTOP SUPPORT EXPERIENCE
- ONSITE IT DESKTOP SUPPORT TECHNICIAN IN CORNING, NY.
- PROVIDING HANDS-ON & REMOTE SUPPORT FOR HARDWARE AND INFRASTRUCTURE
- AN ASSOCIATE'S DEGREE (PREFERRED)
Position Description:
· The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Corning, NY.
· The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365).
· Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
· Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service.
· The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
· This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person.
· The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested).
· Excellent communication skills, prompt time-to-resolution/fulfilment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.
· Must be able to lift equipment up to 40 pounds, as required.
· Top 15 candidates will be shortlisted on Friday, September 19th.
Daily tasks include (but are not limited to):
· Active Directory Administration
· Limited support for corporate mobile devices
· Familiarity with cloud applications (OneDrive, Box, Office365, etc.)
· Troubleshooting Cisco VPN connectivity
· Familiarity supporting Citrix connectivity
· Remediating Symantec Endpoint Protection
· Dameware remote connection/utilization
· Altiris Deployment server utilization
· Asset management skills
· Internet Explorer and various browser(s) support
· Installation/configuration of various Adobe products
· Installation/configuration of Check Point endpoint client software
· Conference Room equipment
· Printer/driver troubleshooting & installation
· ServiceNow utilization
· Cisco WebEx service support
· Box user administration
· Deployment/configuration of standard IP telephony
· Hardware ordering/deployment
· Documentation (records) management
· Knowledge base utilization
· Project interaction
· Customer scheduling/follow-ups
· End user equipment moves (disconnect/reconnect)
· Multi-team interaction and/or technical roundtable participation
· Standard device imaging via USB/PXE server(s)
· Smart-Hands tasks/functions outside of standard operational work
Required Education/Experience:
· Associates Degree (preferred), HS Diploma or GED Minimum Required
· 1+ year Hardware Experience (beyond imaging/deployment)
· 1+ year Customer Service / In-Person Support Experience
· Technical Focus
· Customer Engagement
Preferred Certifications:
· CompTIA IT Fundamentals
· CompTIA A+
· CompTIA Cloud+
· CompTIA Mobility+
· CompTIA Network+
· CompTIA Server+