Call Center Representative Job at PeopleShare in Philadelphia

Now Hiring: Inbound Customer Service/Call Center Reps (On-Site, Center City)

Bring your people skills and professionalism to a mission-driven team serving Philadelphia residents! We'll provide classroom training and a clear path to permanent hire.

Inbound Customer Service/Call Center Rep

Schedule: Training MonFri, 12:008:00 PM (on-site). Post-training: 37.5 hrs/week between 8:00 AM8:00 PM + monthly Sat. meeting.

Pay Rate: $18.00/hr (contract) ? $20.00/hr upon conversion.

Selling Points About Inbound Customer Service/Call Center Rep:

• Contract-to-hire with a pay increase at conversion
• Classroom training with supportive leaders
• Consistent schedule and strong growth potential

Inbound Customer Service/Call Center Rep Job Description:

• Handle 50100 inbound calls/day on parking tickets, boot/tow inquiries, and hearings
• Document in CRM; process correspondence/refunds; schedule hearings; complete admin tasks
• De-escalate professionally and follow standard procedures

Inbound Customer Service/Call Center Rep Job Requirements:

• HS diploma/GED; 6+ months high-volume call center (or similar phone support)
• Computer savvy (multi-system/CRM navigation, accurate data entry)