RPM Industrial Coatings Group
Customer Service Representative
RPM Industrial Coatings Group, Phoenix, Arizona, United States, 85003
About Finishworks
At Finishworks, we’re committed to delivering high-quality coatings solutions backed by industry-leading customer support. We believe in fostering strong relationships with our customers, employees, and partners through collaboration, innovation, and service excellence. Join a team where your contribution directly impacts customer satisfaction and business success.
Position Summary
We are seeking a professional and detail-oriented
Customer Service Representative
to join our team. In this non-exempt role, you'll be the first point of contact for customers—handling orders, addressing inquiries, and resolving issues to ensure a positive customer experience. You’ll work closely with Sales, Operations, and Accounts Receivable teams, and play a key role in supporting both English and Spanish-speaking customers.
Key Responsibilities
Provide responsive and professional support via phone, email, and in person
Process customer orders, credits, and debits accurately and efficiently
Set up and maintain customer accounts and records
Coordinate logistics and ensure timely and complete order fulfillment
Handle Return Material Authorizations (RMAs) and product-related complaints
Manage workflows in HubSpot (CRM) for service issues, returns, and product requests
Support sales teams in multiple states with pricing and account needs
Communicate effectively with Spanish-speaking customers
Process mobile bank deposits and manage office supplies and equipment
Collaborate with internal teams via Microsoft Teams and email
Qualifications
Previous experience in customer service or order management role preferred
Strong communication and organizational skills
Bilingual (Spanish/English) strongly preferred
Proficient in Microsoft Office and comfortable learning CRM systems (HubSpot a plus)
Ability to work independently and as part of a team
High attention to detail and a customer-first mindset
What We Offer
Competitive compensation
Comprehensive benefits package (medical, dental, vision, 401k, etc.)
Supportive team environment
Opportunity for hybrid work schedule
At Finishworks, we’re committed to delivering high-quality coatings solutions backed by industry-leading customer support. We believe in fostering strong relationships with our customers, employees, and partners through collaboration, innovation, and service excellence. Join a team where your contribution directly impacts customer satisfaction and business success.
Position Summary
We are seeking a professional and detail-oriented
Customer Service Representative
to join our team. In this non-exempt role, you'll be the first point of contact for customers—handling orders, addressing inquiries, and resolving issues to ensure a positive customer experience. You’ll work closely with Sales, Operations, and Accounts Receivable teams, and play a key role in supporting both English and Spanish-speaking customers.
Key Responsibilities
Provide responsive and professional support via phone, email, and in person
Process customer orders, credits, and debits accurately and efficiently
Set up and maintain customer accounts and records
Coordinate logistics and ensure timely and complete order fulfillment
Handle Return Material Authorizations (RMAs) and product-related complaints
Manage workflows in HubSpot (CRM) for service issues, returns, and product requests
Support sales teams in multiple states with pricing and account needs
Communicate effectively with Spanish-speaking customers
Process mobile bank deposits and manage office supplies and equipment
Collaborate with internal teams via Microsoft Teams and email
Qualifications
Previous experience in customer service or order management role preferred
Strong communication and organizational skills
Bilingual (Spanish/English) strongly preferred
Proficient in Microsoft Office and comfortable learning CRM systems (HubSpot a plus)
Ability to work independently and as part of a team
High attention to detail and a customer-first mindset
What We Offer
Competitive compensation
Comprehensive benefits package (medical, dental, vision, 401k, etc.)
Supportive team environment
Opportunity for hybrid work schedule