Tremco Construction Products Group, Inc.
Customer Service Representative
Tremco Construction Products Group, Inc., Phoenix, Arizona, United States, 85003
Job Description
About Finishworks
At Finishworks, we're committed to delivering high-quality coatings solutions backed by industry-leading customer support. We believe in fostering strong relationships with our customers, employees, and partners through collaboration, innovation, and service excellence. Join a team where your contribution directly impacts customer satisfaction and business success.
Position Summary
We are seeking a professional and detail-oriented
Customer Service Representative
to join our team. In this non-exempt role, you'll be the first point of contact for customers-handling orders, addressing inquiries, and resolving issues to ensure a positive customer experience. You'll work closely with Sales, Operations, and Accounts Receivable teams, and play a key role in supporting both English and Spanish-speaking customers.
Key Responsibilities Provide responsive and professional support via phone, email, and in person Process customer orders, credits, and debits accurately and efficiently Set up and maintain customer accounts and records Coordinate logistics and ensure timely and complete order fulfillment Handle Return Material Authorizations (RMAs) and product-related complaints Manage workflows in HubSpot (CRM) for service issues, returns, and product requests Support sales teams in multiple states with pricing and account needs Communicate effectively with Spanish-speaking customers Process mobile bank deposits and manage office supplies and equipment Collaborate with internal teams via Microsoft Teams and email Qualifications
Previous experience in customer service or order management role preferred Strong communication and organizational skills Bilingual (Spanish/English) strongly preferred Proficient in Microsoft Office and comfortable learning CRM systems (HubSpot a plus) Ability to work independently and as part of a team High attention to detail and a customer-first mindset What We Offer
Competitive compensation Comprehensive benefits package (medical, dental, vision, 401k, etc.) Supportive team environment Opportunity for hybrid work schedule
About Finishworks
At Finishworks, we're committed to delivering high-quality coatings solutions backed by industry-leading customer support. We believe in fostering strong relationships with our customers, employees, and partners through collaboration, innovation, and service excellence. Join a team where your contribution directly impacts customer satisfaction and business success.
Position Summary
We are seeking a professional and detail-oriented
Customer Service Representative
to join our team. In this non-exempt role, you'll be the first point of contact for customers-handling orders, addressing inquiries, and resolving issues to ensure a positive customer experience. You'll work closely with Sales, Operations, and Accounts Receivable teams, and play a key role in supporting both English and Spanish-speaking customers.
Key Responsibilities Provide responsive and professional support via phone, email, and in person Process customer orders, credits, and debits accurately and efficiently Set up and maintain customer accounts and records Coordinate logistics and ensure timely and complete order fulfillment Handle Return Material Authorizations (RMAs) and product-related complaints Manage workflows in HubSpot (CRM) for service issues, returns, and product requests Support sales teams in multiple states with pricing and account needs Communicate effectively with Spanish-speaking customers Process mobile bank deposits and manage office supplies and equipment Collaborate with internal teams via Microsoft Teams and email Qualifications
Previous experience in customer service or order management role preferred Strong communication and organizational skills Bilingual (Spanish/English) strongly preferred Proficient in Microsoft Office and comfortable learning CRM systems (HubSpot a plus) Ability to work independently and as part of a team High attention to detail and a customer-first mindset What We Offer
Competitive compensation Comprehensive benefits package (medical, dental, vision, 401k, etc.) Supportive team environment Opportunity for hybrid work schedule