Mphasis
Role description
Job Title: Salesforce Business Analyst Designation: Business Analyst
Location: Mph- Client Site, Texas, US
Job Summary:
We are seeking a skilled Salesforce Business Analyst to join our dynamic team. The ideal candidate will possess strong knowledge of Salesforce.com and will be responsible for analyzing business requirements, translating them into functional specifications, and ensuring the successful implementation of Salesforce solutions. This role requires a deep understanding of Salesforce capabilities and a passion for leveraging technology to drive business success.
Responsibilities:
If you are a motivated individual with a passion for Salesforce and business analysis, we encourage you to apply and join our team in Texas!
About Mphasis:
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Equal Opportunity Employer:
Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.
Job Title: Salesforce Business Analyst Designation: Business Analyst
Location: Mph- Client Site, Texas, US
Job Summary:
We are seeking a skilled Salesforce Business Analyst to join our dynamic team. The ideal candidate will possess strong knowledge of Salesforce.com and will be responsible for analyzing business requirements, translating them into functional specifications, and ensuring the successful implementation of Salesforce solutions. This role requires a deep understanding of Salesforce capabilities and a passion for leveraging technology to drive business success.
Responsibilities:
- Collaborate with stakeholders to gather and document business requirements related to Salesforce functionalities.
- Analyze and assess current business processes and identify areas for improvement through Salesforce solutions.
- Translate business requirements into detailed functional specifications for development teams.
- Facilitate workshops and meetings with stakeholders to ensure alignment on project goals and deliverables.
- Conduct user acceptance testing (UAT) to validate that the implemented solutions meet business needs.
- Provide training and support to end-users to ensure effective adoption of Salesforce solutions.
- Maintain up-to-date knowledge of Salesforce features and best practices to provide informed recommendations.
- Assist in the development of project plans, timelines, and resource allocation.
- Monitor project progress and report on key metrics to stakeholders.
- Act as a liaison between business units and technical teams to ensure clear communication and understanding.
- Strong knowledge of Salesforce.com, including its features, functionalities, and best practices.
- Proficiency in business analysis techniques and methodologies.
- Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels.
- Ability to translate complex business requirements into clear and actionable specifications.
- Strong problem-solving skills and a proactive approach to identifying solutions.
- Experience with data analysis and reporting tools within Salesforce.
- Familiarity with Agile project management methodologies.
- Experience with Salesforce certifications such as Salesforce Administrator or Salesforce Business Analyst.
- Knowledge of integration processes and tools related to Salesforce.
- Understanding of CRM best practices and customer engagement strategies.
- Experience in training and supporting end-users in Salesforce environments.
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Relevant certifications in Salesforce or business analysis are a plus.
- Demonstrated ability to work collaboratively in a team-oriented environment.
- Strong organizational skills and attention to detail.
- Ability to adapt to changing priorities and manage multiple tasks simultaneously.
If you are a motivated individual with a passion for Salesforce and business analysis, we encourage you to apply and join our team in Texas!
About Mphasis:
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Equal Opportunity Employer:
Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.