Mphasis
Role description
Job Title: Business Analyst
Designation: Business Analyst
Location: Mph- Client Site, New York, US
Job Summary:
We are seeking a detail-oriented and analytical Business Analyst with a strong focus on Salesforce - Sales Cloud. The ideal candidate will play a crucial role in bridging the gap between business needs and technology solutions, ensuring that our Salesforce implementations align with organizational goals. This position requires a deep understanding of business processes and the ability to translate requirements into actionable insights.
Responsibilities:
Qualifications:
Bachelor's degree in Business Administration, Information Technology, or a related field. Relevant certifications in Salesforce or business analysis are a plus. A strong commitment to continuous learning and professional development is essential.
About Mphasis:
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Equal Opportunity Employer:
Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.
Job Title: Business Analyst
Designation: Business Analyst
Location: Mph- Client Site, New York, US
Job Summary:
We are seeking a detail-oriented and analytical Business Analyst with a strong focus on Salesforce - Sales Cloud. The ideal candidate will play a crucial role in bridging the gap between business needs and technology solutions, ensuring that our Salesforce implementations align with organizational goals. This position requires a deep understanding of business processes and the ability to translate requirements into actionable insights.
Responsibilities:
- Collaborate with stakeholders to gather, analyze, and document business requirements related to Salesforce - Sales Cloud.
- Conduct thorough analysis of business processes and workflows to identify areas for improvement and optimization.
- Translate business requirements into functional specifications for Salesforce development teams.
- Facilitate workshops and meetings with stakeholders to elicit requirements and validate solutions.
- Develop and maintain project documentation, including business requirement documents, use cases, and process flows.
- Support the testing phase by creating test cases and ensuring that solutions meet business needs.
- Provide training and support to end-users on Salesforce functionalities and best practices.
- Monitor project progress and provide regular updates to stakeholders on status and risks.
- Stay current with Salesforce - Sales Cloud features and best practices to provide informed recommendations.
- Strong knowledge and hands-on experience with Salesforce - Sales Cloud.
- Proficient in business analysis techniques and methodologies.
- Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
- Ability to analyze complex data and provide actionable insights.
- Strong problem-solving skills and attention to detail.
- Familiarity with Agile methodologies and project management practices.
- Experience with data visualization tools and techniques.
- Knowledge of CRM best practices and customer journey mapping.
- Understanding of integration processes between Salesforce and other systems.
Qualifications:
Bachelor's degree in Business Administration, Information Technology, or a related field. Relevant certifications in Salesforce or business analysis are a plus. A strong commitment to continuous learning and professional development is essential.
About Mphasis:
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Equal Opportunity Employer:
Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.