Overview
Analyze data from service records, customer escalations, warranty, and other product-quality related data sources. Identify trends and relationships. Present data for global stakeholders. Summarize / synthesize data for recurring product quality reviews.
Key Responsibilities
- • Analyze lar*** datasets from service records, customer escalations, warranty data, and product quality reports.
- • Work with Excel to analyze and structure data and identify trends and root causes of defects, supporting product improvement initiatives.
- • Query databases using SQL (from scratch), Tableau, and other analytics tools to extract and manipulate data.
- • Build Power BI dashboards and Smartsheets from scratch for automated, real-time data visualization.
- • Develop and present insights to stakeholders, including leadership and cross-functional teams.
- • Automate data collection and reporting processes, ensuring timely and accurate updates.
- • Transform and interpret complex log data from scanners and devices for meaningful analysis.
- • Collaborate with global teams to improve data utilization and decision-making.
- • Drive thought leadership, guiding teams on how to interpret/levera*** data for business impact.
Required Knowledge & Skills
- • Strong database querying skills (SQL, Tableau, Power BI).
- • Proficiency in M365, Excel (x/vlookups, pivot tables), and Smartsheets.
- • Experience analyzing service records and customer support data and create dashboards in PowerBI and automate data refresh processes.
- • Critical thinking and problem-solving mindset, with a curiosity for uncovering insights.
- • Strong communication skills, capable of presenting findings to leadership and stakeholders.
- • Self-starter with thought leadership ability—not just executing tasks but understanding the "why" behind the data.
- • Experience with lar***-scale data transformation and visualization tools.
- • Ability to work on-site and collaborate effectively in a team environment
Work Location
Expected to work in-person with the Comprehensive Care Ultrasound team, first at the Wauwatosa Research Park location, then at Waukesha Grandview.
Employer & Location Notes
Our global Medical Device client is seeking a Senior Data Analyst to support their Global Ultrasound team. This role will play a critical part in data-driven decision-making for service requests, defects, and root cause issues, ultimately leveraging data and analytics to mitigate escalations and improve overall product quality.
Employment Details
Travel Required (% of travel) – No
Is this a temp to perm position – possibly but not guaranteed
EEO
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”