Title - Product Quality Senior Data Analyst
Travel Required (% of travel) - No
Is this a temp to perm position - possibly but not guaranteed
Description
Overview:
Analyze data from service records, customer escalations, warranty, and other product-quality related data sources. Identify trends and relationships. Present data for global stakeholders. Summarize / synthesize data for recurring product quality reviews.
Critical Skills:
Highly proficient at obtaining data from various online data sources and transforming, filtering, and manipulating as needed
Efficient at analyzing lar*** amounts of data, and evaluating for trends, trig***rs
Must be able to communicate effectively in-person and remotely with a globally distributed multi-cultural team
Experience analyzing service issues or customer support records
Work Location:
Expected to work in-person with the Comprehensive Care Ultrasound team, first at the Wauwatosa Research Park location, then at Waukesha Grandview.
Our global Medical Device client is seeking a Senior Data Analyst to support their Global Ultrasound team. This role will play a critical part in data-driven decision-making for service requests, defects, and root cause issues, ultimately leveraging data and analytics to mitigate escalations and improve overall product quality.
Key Responsibilities:
• Analyze lar*** datasets from service records, customer escalations, warranty data, and product quality reports. • Work with Excel to analyze and structure data and identify trends and root causes of defects, supporting product improvement initiatives. • Query databases using SQL (from scratch), Tableau, and other analytics tools to extract and manipulate data. • Build Power BI dashboards and Smartsheets from scratch for automated, real-time data visualization. • Develop and present insights to stakeholders, including leadership and cross-functional teams. • Automate data collection and reporting processes, ensuring timely and accurate updates. • Transform and interpret complex log data from scanners and devices for meaningful analysis. • Collaborate with global teams to improve data utilization and decision-making. • Drive thought leadership, guiding teams on how to interpret/levera*** data for business impact.
Required Knowled*** & Skills:
• Strong database querying skills (SQL, Tableau, Power BI). • Proficiency in M365, Excel (x/vlookups, pivot tables), and Smartsheets. • Experience analyzing service records and customer support data and create dashboards in PowerBI and automate data refresh processes. • Critical thinking and problem-solving mindset, with a curiosity for uncovering insights. • Strong communication skills, capable of presenting findings to leadership and stakeholders. • Self-starter with thought leadership ability-not just executing tasks but understanding the "why" behind the data. • Experience with lar***-scale data transformation and visualization tools. • Ability to work on-site and collaborate effectively in a team environment
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Mindlance