Receptionist Job at CenterWell Home Health in Fernandina Beach

Overview

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support tasks. Typically works on routine and patterned assignments. As the Receptionist, you are the first impression of the center. You will welcome patients and coordinate front-desk activities. The ideal candidate will have a friendly and easy‑going personality.

Job Functions

• Answer phone calls utilizing a multi‑line telephone system.
• Ensure accurate and timely processing of all requests by scheduling appointments, taking messages, and transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussions, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving with a goal of first call resolution.

Required Qualifications

• 1 - 2 years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
• Ability to handle high call volume and multi‑task while providing an exceptional customer experience.
• Excellent customer service and phone etiquette.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Preferred Qualifications

• Bilingual English and Spanish
• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.

Additional Information

Work Hours: Monday - Friday 8am - 5pm

This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Interview Format – HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being. Benefits include medical, dental and vision coverage, 401(k) retirement savings, paid time off including holidays and volunteer time off, paid parental and caregiver leave, disability and life insurance, and other opportunities.

About Us

About Conviva Senior Primary Care: Conviva provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva’s value-based approach aims to deliver high-quality care when needed most and at a reasonable cost. We address the social, emotional, behavioral and financial needs that can impact patient well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. We are a leading provider of senior-focused primary care, home health services, and pharmacy benefits management, focused on whole-person health. Humana Inc. (NYSE: HUM) supports stability, industry-leading benefits, and opportunities for career growth. We proudly employ healthcare professionals who are committed to putting health first for teammates, patients, communities and the company.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. The policy also supports affirmative action to employ and advance individuals with disability or protected veteran status, based on valid job requirements.

Alert

Humana values personal identity protection. Applicants may be asked to provide their Social Security Number if not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add information into the official application on Humana’s secure website.