Georgia State University is hiring: IT Support Specialist, Intermediate in Atlan

Overview

IT Support Specialist, Intermediate

Georgia State University

Instructional Innovation and Technology • Client Services

Georgia State University (GSU) is recognized as one of the top 5 most innovative universities by U.S. News & World Report (2025). As a dynamic research institution, GSU offers a challenging and collaborative environment for staff, faculty, graduate students, and postdoctoral fellows. Be part of our mission to drive digital transformation in higher education and make a meaningful impact on our community.

What Makes GSU a Great Place to Work?

• Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.
• A knowledge-sharing organization that collaborates with various partners.

What Makes the Instructional Innovation and Technology Division a Great Place to Work?

Instructional Innovation and Technology is the place to work if you desire to inspire, support, and enable innovation to advance learning, student success, research and economic impact.

• Professional development opportunities to advance your career.
• The chance to work with cutting-edge technology.
• A compassionate team that values collaboration and creativity.
• A sense of purpose and accomplishment in our work.

Position Overview

Georgia State University\'s Instructional Innovation and Technology (IIT) division seeks a skilled professional to join our team as an IT Support Specialist, Intermediate. Under the supervision of the Assistant Manager of Desktop Support, this is an intermediate level position responsible for following detailed, semi-complex instructions to install, uninstall, upgrade, operate, troubleshoot and repair a wide variety of audio-visual equipment, networking equipment, computer hardware and software and mobile devices.

Key Responsibilities

The scope of responsibilities includes, but is not limited to, the following essential duties:

• Follow detailed, semi-complex instructions to install, uninstall, upgrade, operate, troubleshoot and repair audio-visual, networking, telephone equipment, computer hardware and software, and mobile devices.
• Provide technical support and training to customers.
• Utilize incident response system to track, document and record steps performed to resolve issues.
• Perform time reporting, documentation, and other administrative duties.
• May train and mentor less experienced co-workers.

Application Deadline: Applications must be submitted by October 15, 2025 (subject to change without notice).

Minimum & Preferred Qualifications

Minimum Hiring Qualifications:

Bachelor\'s degree and one year of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

• Working knowledge of various audio-visual equipment, computer hardware, networking equipment and computer software systems.
• Demonstrated willingness to learn, and a commitment to professional development and complying with Instructional Innovation and Technology (IIT) and departmental policies and procedures.
• Excellent customer service, time management, analytical, and organizational skills.
• Ability to multitask, prioritize, use independent judgment, and communicate effectively with internal and external customers using oral and written communication.
• Relevant certifications such as A+, Apple, Net+ and ITIL.

Details

College/Business Unit: Instructional Innovation & Technology

Department: Client Services

Location: Atlanta Campus

Shift: 8:30 a.m. – 5:15 p.m.

Salary: $45,000 - $52,000

Pay Grade: IT2

FLSA Status: Non-Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting: 09/15/25, 10:02:28 AM

Closing Date: 10/15/25, 10:59:00 PM

Special Instructions

To be fully considered for this position, all candidates at the time of submission must submit the following documents that clearly provide proof of education and relevant experience:

• A complete and accurate GSU application
• Resume
• Three professional references. One must be a current or former supervisor.

Equal Employment Opportunity & Policies

Georgia State University is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, gender, veteran status, or disability or any other protected class. The university supports Freedom of Expression as stated in policy.