Inside Higher Ed is hiring: IT Support Specialist, Intermediate in Atlanta

Client Services

Why Work at Georgia State University (GSU)? Georgia State University (GSU) is recognized as one of the top 5 most innovative universities by U.S. News & World Report (2025). As a dynamic research institution, GSU offers a challenging and collaborative intellectual environment for its staff, faculty, graduate students, and postdoctoral fellows. Be part of our mission to drive digital transformation in higher education and make a meaningful impact on our community.

Description

IT Support Specialist, Intermediate
Georgia State University

Division Instructional Innovation and Technology

Department Client Services

Position Overview

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a skilled professional to join our vibrant and growing team as an IT Support Specialist, Intermediate. Under the general supervision of the Assistant Manager of Desktop Support, this is an intermediate level position responsible for following detailed, semi-complex instruction to install, uninstall, upgrade, operate, troubleshoot and repair a wide variety of audio-visual equipment, networking equipment, computer hardware and software and mobile devices.

Key Responsibilities

• Follow detailed, semi-complex instructions to install, uninstall, upgrade, operate, troubleshoot and repair audio-visual, networking, telephone equipment, computer hardware and software, and mobile devices.
• Provide technical support and training to customers.
• Utilize incident response system to track, document and record steps performed to resolve issues.
• Perform time reporting, documentation, and other administrative duties.
• May train and mentor less experienced co-workers.

Application Deadline

Applications must be submitted by October 15, 2025 (subject to change without notice).

Qualifications

Minimum Hiring Qualifications

Bachelor's degree and one year of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications

• Working knowledge of various audio-visual equipment, computer hardware, networking equipment and computer software systems.
• Demonstrated willingness to learn, and a commitment to professional development and complying with Instructional Innovation and Technology (IIT) and departmental policies and procedures.
• Excellent customer service, time management, analytical, and organizational skills.
• Ability to multitask, prioritize, use independent judgment, and communicate effectively with internal and external customers using oral and written communication.
• Relevant certifications such as A+, Apple, Net+ and ITIL

College/Business Unit

Instructional Innovation & Technology

Location

Atlanta Campus

Job Posting

09/15/25

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Industries: Online Audio and Video Media

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