Georgia State University is hiring: IT Support Specialist, Intermediate in Atlan

Overview

IT Support Specialist, Intermediate role at Georgia State University. Under the general supervision of the Assistant Manager of Desktop Support, this intermediate position installs, uninstalls, upgrades, operates, troubleshoots, and repairs a wide variety of audio-visual equipment, networking equipment, computer hardware and software, and mobile devices following detailed instructions.

Key Responsibilities

• Follow detailed, semi-complex instructions to install, uninstall, upgrade, operate, troubleshoot and repair audio-visual, networking, telephone equipment, computer hardware and software, and mobile devices.
• Provide technical support and training to customers.
• Utilize incident response system to track, document and record steps performed to resolve issues.
• Perform time reporting, documentation, and other administrative duties.
• May train and mentor less experienced co-workers.

Minimum Hiring Qualifications

• Bachelor’s degree and one year of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications

• Working knowledge of various audio-visual equipment, computer hardware, networking equipment and software systems.
• Commitment to professional development and complying with Instructional Innovation and Technology (IIT) and departmental policies.
• Excellent customer service, time management, analytical, and organizational skills.
• Ability to multitask, prioritize, use independent judgment, and communicate effectively with internal and external customers (oral and written).
• Relevant certifications such as A+, Apple, Net+ and ITIL.

Details

• College/Business Unit: Instructional Innovation & Technology
• Department: Client Services
• Location: Atlanta Campus
• Shift: 8:30 a.m. - 5:15 p.m.
• Salary: $45,000 - $52,000
• Pay Grade: IT2
• FLSA Status: Non-Exempt
• Job Type: Full Time (Benefits Eligible)

Application Deadline

Applications must be submitted by October 15, 2025 (subject to change without notice).

How to Apply

• Submit a complete GSU application
• Include a resume
• Provide three professional references (one must be a current or former supervisor)

Georgia State University is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions.

Equal Employment Opportunity

Georgia State prohibits discrimination and discriminatory harassment as described above in its programs, activities, employment, and admissions.

Location and Related Links

• Location: Atlanta Campus
• Job Function: Information Technology
• Industries: Higher Education