Insurance Consumer Analyst I

Overview

1 day ago Be among the first 25 applicants Salary Recruitment Range:

$39,671 - $46,350 Salary Grade:

NC09 This position currently qualifies for a hybrid telework option with routine office and remote workday. Telework options are subject to change at the discretion of management. Mission Of The Department Of Insurance The North Carolina Department of Insurance's mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. NCDOI also investigates insurance fraud, sets standards for and inspects fire stations, regulates engineering codes and works with building inspectors in every corner of North Carolina. If youre interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry, apply today! For more information about NCDOI Primary Purpose Of The Position

This position functions as a Communications Specialist within the Consumer Services Division. This is an in-office position in Raleigh, NC. The primary purpose of this position is to respond to questions and concerns from NC consumers who call the Consumer Service Division for assistance with their insurance products. This position requires an outgoing individual with excellent customer service skills who enjoys interacting with the public. This role requires broad knowledge of various lines of insurance and will answer questions related to homeowners, automobile, health, life insurance, disability, annuities, and other insurance product lines. This position serves as the first line of consumer contact within the Division and represents the Department in a professional manner while providing a high level of personalized customer service. Assistance to consumers may include instructions on filing a Request for Assistance Form or directing callers to other areas within the Department. The position will utilize an interpreter service to assist callers with limited English proficiency and will use phone systems or other data tracking mechanisms to track the nature of the call. Incentives Of NC State Employment

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits include: 12 paid annual holidays North Carolina State Health Plan administered by AETNA Supplemental benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision NC State Retirement (TSERS) WeSave employee discounts Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts, and more by selecting the link below: Benefits Qualifications & Requirements

Working knowledge of insurance principles and practices and North Carolina insurance laws and regulations. Working knowledge of insurance policies and coverages, legal processes, insurance-related court rulings, medical/health and automobile/damage terminology and costs. Ability to listen effectively and define problems. Ability to exercise judgment and discretion in determining when to refer calls to higher level staff. Ability to deal tactfully and effectively with insurance company representatives and consumers, including those who are confused, frustrated, or irate. Bachelor's degree in business or economics or a related program from an accredited institution and one year of experience in insurance underwriting, claims, or policyholder service; or an equivalent combination of education and experience. For consideration for this vacancy, all applicants must complete an online application using the APPLY button above. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Academic degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified. To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit. The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution. The Department of Insurance/Industrial Commission is an

Equal Employment Opportunity

employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals. Note:

Include all relevant education and work experience in the designated education and work history section on the formal application. Applications with ""see attached"" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy. Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax. Applicants seeking Veteran's Preference under N.C.G.S. 126 must submit a DD Form 214. This information may be attached to the online application or faxed on or before the closing date. You may check the status of your application at any time by logging in to the government jobs system; status is documented next to each vacancy for which you have applied. #J-18808-Ljbffr