State of North Carolina
Insurance Consumer Analyst I
State of North Carolina, Wilmington, North Carolina, United States, 28412
Salary:
$39,671.00 - $69,426.00 Annually Location :
Wake County, NC Job Type:
Permanent Full-Time Job Number:
25-10991/60013517 Department:
Dept of Insurance Division:
Consumer Assistance Group Opening Date:
09/11/2025 Closing Date:
9/25/2025 5:00 PM Eastern Job Class Title:
Insurance Consumer Analyst I Position Number:
60013517 Salary Grade:
NC09
Description of Work Salary Recruitment Range: $39,671 - $46,350
Salary Grade: NC09 This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management. Mission of the Department of Insurance:
The North Carolina Department of Insurance's mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect.
North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. But that's not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations, regulate engineering codes and work with building inspectors in every corner of North Carolina.
If you're interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry. Apply today!
For more information about NCDOI: Primary Purpose of the Position:
This position functions as a Communications Specialist within the Consumer Services Division. This is an in office position in Raleigh, NC.
The primary purpose of this position is to respond to questions and concerns from NC consumers who call the Consumer Service Division for assistance with their insurance products. This position will require an outgoing individual with excellent customer service skills who enjoys interacting with the public. This position will require a broad knowledge of various lines of insurance and will answer questions relating to homeowners, automobile, health, life insurance, disability, annuities as well as a variety of other insurance product lines.
This position will serve as the first line of consumer contact within the Division and will represent the Department in a professional manner while providing a high level of personalized customer service. Assistance to consumers may include instructions on filing a Request for Assistance Form or directing callers to other areas within the Department. This position will utilize an interpreter service to assist callers with limited English proficiency. Additionally, this position will utilize phone systems or other data tracking mechanisms to track the nature of the call.
Incentives of NC State Employment:
We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include: 12 Annual paid Holidays North Carolina State Health Plan administered by AETNA Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision NC State Retirement(TSERS) WeSave Employee Discounts Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the link below: • Why Work For NC? • NC OSHR: Benefits
Knowledge, Skills and Abilities / Competencies
Effective
July 1, 2025, candidates now meet the minimum qualifications of a position if
they have the minimum education and experience listed from the class
specification. The knowledge, skills, and abilities listed in the vacancy
announcement should be used as management preferences and be used to screen for
the most qualified pool of applicants.
Working knowledge of insurance principles and practices and North Carolina insurance laws and regulations. Working knowledge of insurance policies and coverages, legal processes, insurance-related court rulings, medical/health and automobile/damage terminology and costs. Ability to listen effectively and define problems. Ability to exercise judgment and discretion in determining when to refer calls to higher level staff. Ability to deal tactfully and effectively with insurance company representatives and consumers - many of whom are confused, frustrated or irate.
Minimum Education and Experience Requirements
Bachelor's degree business or economics or a related program from an appropriately accredited institution and one year of experience in insurance underwriting, claims, or policyholder service; or an equivalent combination of education and experience. Supplemental and Contact Information For consideration for this vacancy, all applicants must complete an on-line application using the "APPLY" button above. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for the consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified.
To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.
The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution.
The Department of Insurance/Industrial Commission is an
Equal Employment Opportunity
employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.
***INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION***
***Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***
Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
Applicants seeking Veteran's Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.
Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system using the above link. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied. NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
The answers to the supplemental questions associated with this vacancy are verified against the education and work experiences documented in the "Education" and "Work Experience" sections of the application. Qualifying credit will be given for completed education and work experience that is documented in the respective sections. Please affirm by checking the following selection.
I acknowledge that per the above statement, consideration for qualifying credit will only be given for education or work experience included in the "Education" and "Work Experience" sections of the application.
02
If offered this position, are you willing to accept a salary between the recruitment range of $39,671 - $46,350?
Yes No
03
Do you posses an Bachelor's degree business or economics or a related program from an appropriately accredited institution and one year of experience in insurance underwriting, claims, or policyholder service; or an equivalent combination of training and experience?
Yes No
04
Do you have working knowledge and experience of insurance principles and practices and North Carolina laws and regulations?
Yes No
05
Do you have working knowledge and experience of insurance policies and coverages, legal processes, insurance-related court rulings, medical/health and automobile/damage terminology and costs?
Yes No
06
Do you have working experience exercising judgment and discretion in determining when to refer calls to higher level staff.
Yes No
07
Do you have working experience dealing tactfully and effectively with insurance representatives and consumers; many of whom may be confused, frustrated or irate?
Yes No
08
Please describe in details how you may listen effectively, define problems, and provide a solution to a frustrated insurance representative or consumer. 09
DOI - Have you ever been convicted of an offense against the law other than a minor traffic violation? (A conviction does not mean you cannot be hired. The offense and how recently you were convicted will be evaluated in relation to the position for which you are applying.)
Yes No
10
DOI - If you answered "yes" to the previous question, please indicate in *DETAIL* the offense(s) and date(s) of the offense(s). If you answered "No", type N/A. 11
DOI - How did you hear about this opportunity? (Select all that apply)
NC Department of Insurance Outreach Handshake OSHR Website Employee Referral Conference/Career Fair Other Social Media (Indeed, LinkedIn, etc.)
Required Question
$39,671.00 - $69,426.00 Annually Location :
Wake County, NC Job Type:
Permanent Full-Time Job Number:
25-10991/60013517 Department:
Dept of Insurance Division:
Consumer Assistance Group Opening Date:
09/11/2025 Closing Date:
9/25/2025 5:00 PM Eastern Job Class Title:
Insurance Consumer Analyst I Position Number:
60013517 Salary Grade:
NC09
Description of Work Salary Recruitment Range: $39,671 - $46,350
Salary Grade: NC09 This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management. Mission of the Department of Insurance:
The North Carolina Department of Insurance's mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect.
North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. But that's not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations, regulate engineering codes and work with building inspectors in every corner of North Carolina.
If you're interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry. Apply today!
For more information about NCDOI: Primary Purpose of the Position:
This position functions as a Communications Specialist within the Consumer Services Division. This is an in office position in Raleigh, NC.
The primary purpose of this position is to respond to questions and concerns from NC consumers who call the Consumer Service Division for assistance with their insurance products. This position will require an outgoing individual with excellent customer service skills who enjoys interacting with the public. This position will require a broad knowledge of various lines of insurance and will answer questions relating to homeowners, automobile, health, life insurance, disability, annuities as well as a variety of other insurance product lines.
This position will serve as the first line of consumer contact within the Division and will represent the Department in a professional manner while providing a high level of personalized customer service. Assistance to consumers may include instructions on filing a Request for Assistance Form or directing callers to other areas within the Department. This position will utilize an interpreter service to assist callers with limited English proficiency. Additionally, this position will utilize phone systems or other data tracking mechanisms to track the nature of the call.
Incentives of NC State Employment:
We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include: 12 Annual paid Holidays North Carolina State Health Plan administered by AETNA Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision NC State Retirement(TSERS) WeSave Employee Discounts Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the link below: • Why Work For NC? • NC OSHR: Benefits
Knowledge, Skills and Abilities / Competencies
Effective
July 1, 2025, candidates now meet the minimum qualifications of a position if
they have the minimum education and experience listed from the class
specification. The knowledge, skills, and abilities listed in the vacancy
announcement should be used as management preferences and be used to screen for
the most qualified pool of applicants.
Working knowledge of insurance principles and practices and North Carolina insurance laws and regulations. Working knowledge of insurance policies and coverages, legal processes, insurance-related court rulings, medical/health and automobile/damage terminology and costs. Ability to listen effectively and define problems. Ability to exercise judgment and discretion in determining when to refer calls to higher level staff. Ability to deal tactfully and effectively with insurance company representatives and consumers - many of whom are confused, frustrated or irate.
Minimum Education and Experience Requirements
Bachelor's degree business or economics or a related program from an appropriately accredited institution and one year of experience in insurance underwriting, claims, or policyholder service; or an equivalent combination of education and experience. Supplemental and Contact Information For consideration for this vacancy, all applicants must complete an on-line application using the "APPLY" button above. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for the consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified.
To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.
The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution.
The Department of Insurance/Industrial Commission is an
Equal Employment Opportunity
employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.
***INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION***
***Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***
Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
Applicants seeking Veteran's Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.
Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system using the above link. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied. NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
The answers to the supplemental questions associated with this vacancy are verified against the education and work experiences documented in the "Education" and "Work Experience" sections of the application. Qualifying credit will be given for completed education and work experience that is documented in the respective sections. Please affirm by checking the following selection.
I acknowledge that per the above statement, consideration for qualifying credit will only be given for education or work experience included in the "Education" and "Work Experience" sections of the application.
02
If offered this position, are you willing to accept a salary between the recruitment range of $39,671 - $46,350?
Yes No
03
Do you posses an Bachelor's degree business or economics or a related program from an appropriately accredited institution and one year of experience in insurance underwriting, claims, or policyholder service; or an equivalent combination of training and experience?
Yes No
04
Do you have working knowledge and experience of insurance principles and practices and North Carolina laws and regulations?
Yes No
05
Do you have working knowledge and experience of insurance policies and coverages, legal processes, insurance-related court rulings, medical/health and automobile/damage terminology and costs?
Yes No
06
Do you have working experience exercising judgment and discretion in determining when to refer calls to higher level staff.
Yes No
07
Do you have working experience dealing tactfully and effectively with insurance representatives and consumers; many of whom may be confused, frustrated or irate?
Yes No
08
Please describe in details how you may listen effectively, define problems, and provide a solution to a frustrated insurance representative or consumer. 09
DOI - Have you ever been convicted of an offense against the law other than a minor traffic violation? (A conviction does not mean you cannot be hired. The offense and how recently you were convicted will be evaluated in relation to the position for which you are applying.)
Yes No
10
DOI - If you answered "yes" to the previous question, please indicate in *DETAIL* the offense(s) and date(s) of the offense(s). If you answered "No", type N/A. 11
DOI - How did you hear about this opportunity? (Select all that apply)
NC Department of Insurance Outreach Handshake OSHR Website Employee Referral Conference/Career Fair Other Social Media (Indeed, LinkedIn, etc.)
Required Question