SMART
Job Title: Customer Care Representative (ATU Clerical-Represented Position)
Section: Customer Information
Duties and Responsibilities
Under direct supervision, the Customer Care Representative performs the following duties: Receives telephone calls from the general public regarding Authority transportation services; provides schedule, service and fare information. Maintains courteous, friendly and professional customer relations. Mails schedules to customers. Refers callers to other Authority transportation services when such services are better suited to meet customers' needs. Records and processes customer complaints. Provides receptionist relief and assists customers in lobby as required. Maintains neat and clean work area. Performs other related duties as assigned. Knowledge, Skills and Abilities
High School graduation or equivalent. Experience in a telephone information activity or in serving the pubic preferred. An equivalent combination of education and experience may be substituted for minimum requirements. Strong human relations skills and desire to work with the public. Ability to speak clearly and distinctly. General geographic knowledge of the tri-county service area. Problem-solving ability. Knowledge of Customer Relations Management (CRM) computer-based software preferred.
THE AUTHORITY RESERVES THE RIGHT TO REVISE OR CHANGE THIS JOB DESCRIPTION AT ANY TIME.
Section: Customer Information
Duties and Responsibilities
Under direct supervision, the Customer Care Representative performs the following duties: Receives telephone calls from the general public regarding Authority transportation services; provides schedule, service and fare information. Maintains courteous, friendly and professional customer relations. Mails schedules to customers. Refers callers to other Authority transportation services when such services are better suited to meet customers' needs. Records and processes customer complaints. Provides receptionist relief and assists customers in lobby as required. Maintains neat and clean work area. Performs other related duties as assigned. Knowledge, Skills and Abilities
High School graduation or equivalent. Experience in a telephone information activity or in serving the pubic preferred. An equivalent combination of education and experience may be substituted for minimum requirements. Strong human relations skills and desire to work with the public. Ability to speak clearly and distinctly. General geographic knowledge of the tri-county service area. Problem-solving ability. Knowledge of Customer Relations Management (CRM) computer-based software preferred.
THE AUTHORITY RESERVES THE RIGHT TO REVISE OR CHANGE THIS JOB DESCRIPTION AT ANY TIME.