Customer Service Representative Job at Eastridge in Santa Ana

Customer Service Representative

Location: Santa Ana, CA (On-site)

Pay Rate: $17/hour

Duration: Temp-to-Hire

Schedule: Monday - Friday, 8:30 AM - 4:30 PM

Start Date: ASAP

About the Opportunity

We are seeking a Customer Service Representative to provide exceptional support and service in a high-volume, fast-paced environment. This role requires a balance of professionalism, attention to detail, and strong interpersonal communication. The Customer Service Representative will serve as a liaison between internal departments and external stakeholders, helping to resolve issues efficiently while upholding high standards of service and accuracy.

Key Responsibilities

• Exercise sound judgment and discretion while interacting with both internal teams and external clients.
• Collaborate cross-functionally with Operations and other departments to find appropriate solutions to customer inquiries.
• Provide accurate, valid, and complete information to customers using internal protocols and resources.
• Resolve customer issues by clarifying the concern, identifying the cause, and determining the best solution.
• Process customer account adjustments with attention to accuracy and detail.
• Maintain and update department spreadsheets with all incoming orders.
• Escalate unresolved or complex issues to the appropriate lead or supervisor for resolution.

Qualifications & Skills

• High school diploma or equivalent required; college degree preferred.
• At least 6 months of experience in a customer service or client relations environment.
• Excellent problem-solving skills and the ability to think critically.
• Strong written and verbal communication skills.
• Active listening skills and a professional, empathetic approach to customer interaction.
• Highly organized and detail-oriented with strong interpersonal skills.
• Proficient in Salesforce, Google Workspace (Docs, Sheets, Gmail), and Microsoft Office Suite.

Work Environment

• This is an on-site role located in Santa Ana, CA.
• Standard business hours: Monday - Friday, 8:30 AM - 4:30 PM.

Apply now to be part of a mission-driven team committed to delivering exceptional customer service in a growing industry.

#IPRO

Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridges temporary employees. From time to time Eastridges clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.