Safety & Security Guard Job at Denver Botanic Gardens in Denver

Overview

Safety & Security Guard role at Denver Botanic Gardens. Full Time position in the Operations Department. The Gardens is a 24-acre urban oasis in Denver with mission to connect people with plants and supports education, research, and conservation.

Position Summary

Denver Botanic Gardens is currently seeking a Full Time Safety & Security Guard in our Operations Department. This position maintains a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel. It also monitors property and facilities to ensure safety and security of all people and property associated with the Gardens. This is accomplished by CCTV observation and making periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.

Responsibilities

• Provides superior customer service to Gardens employees, visitors, and volunteers.
• Patrols premises regularly to maintain order and establish presence.
• Monitors and authorizes entrance of vehicles or people on the property.
• Secures all exits, doors, and windows after end of operations.
• Checks surveillance cameras periodically to identify disruptions or unlawful acts.
• Investigates people for suspicious activity or possessions.
• Responds to alarms by investigating and assessing the situation.
• Provides assistance to people in need.
• Submits reports of daily surveillance activity.
• Ensures operation of equipment by completing preventive maintenance requirements including checking fire extinguishers, AEDs, monitoring for alarms, lights out, door functionality, leaks, and other issues; reports damages and calls for repairs.
• Ensures compliance with Gardens policies pertaining to all personnel, visitors, contractors, and members.
• Utilizes radios and emergency notification services in a professional and efficient manner.
• Secures premises and personnel by being highly visible, patrolling the property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, and permitting entry.
• Prevents losses and damage by reporting irregularities and informing violators of policy and procedures.
• Communicates in a manner that is open, honest, and responsive; provides information regarding the facility and surrounding area as requested by visitors.
• Responds to emergencies in an orderly manner following all SOPs.
• Performs foot patrols, checks grounds and facilities for unsafe conditions, unlocked doors, blocked ingress/egress, mechanical problems, and trespassers.
• Evaluates and suggests innovations for improvement to processes and techniques.
• Maintains a positive, helpful, and solution-oriented demeanor when serving members and visitors.
• Presents a positive image of Denver Botanic Gardens.
• Regular attendance at the worksite may be required; remote work is at management's discretion.
• All Gardens employees must be committed to the mission of connecting people with plants, including plants from the Rocky Mountain region and similar regions around the world.

Position Qualifications: Knowledge, Skills, and Abilities

• Knowledge of emergency response procedures and first aid.
• Ability to perform CPR when needed.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must have proven excellent customer service, interpersonal, and communication skills in dealing with the public.
• Ability to maintain stability under pressure and to deal well with stressful situations.
• Ability to be flexible and willing to modify plans when necessary throughout the day.
• Ability to work a flexible schedule, including evenings, weekends and/or holidays.
• Knowledge of Microsoft Suite products, specifically Word, Excel, Outlook and Teams.
• Ability to work overtime as necessary.
• Must be a positive representative of the Gardens; work with respect and cooperation with fellow employees and the public.
• Must be committed to working safely at all times.

Experience/Education

• High school diploma / GED or equivalent experience required.
• Minimum of 2 years of related experience and/or training; or equivalent in security-related field preferred.
• CPR and First Aid Certification or ability to obtain within 1 month of employment.
• Position requires a valid driver’s license.

Travel

Up to 10% travel required. Requires ability to travel to remote locations or other Garden locations where environment may vary significantly.

Benefits

The Gardens offer a comprehensive benefits package for eligible employees, including medical plans, dental and vision, life insurance, FSA/HSA options, a retirement savings plan with company contributions, paid holidays, vacation, sick time, disability coverage, EAP, RTD ECO pass, and eligible membership benefits.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Other, Information Technology, and Management

Industries: Museums, Historical Sites, and Zoos