Human Resources Generalist Job at EMSA- Emergency Medical Services Authority in

Overview

The HR Generalist fulfills a key role in supporting the Human Resources function at EMSA. This position serves as a primary point of contact for employees and supervisors at all levels, offering guidance and support across a broad range of HR matters. Some evening or weekend availability may be required to meet operational needs or address urgent HR issues.

Minimum Qualifications

• Minimum of three (3) years of experience in a Human Resources Generalist or similar human resources role, preferably within an HR department of five or more team members.
• Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred; an equivalent combination of education and relevant experience may be considered.
• Professional certifications such as PHR, SPHR, SHRM-CP, or SHRM-SCP are desirable.
• Prior experience in healthcare, emergency services, or a similarly regulated or fast-paced environment is preferred.
• Must possess a valid driver’s license and maintain a driving record that meets the organization’s insurability requirements.

Must be able to successfully pass a background check and drug screen to the satisfaction of the organization.

Essential Functions Of The Position

Employee Relations & Investigations

• Serve as a resource to employees and managers, addressing questions and concerns related to policies, procedures, and employee relations.
• Support and lead internal investigations involving complaints, policy violations, or conduct issues; ensure thorough documentation and follow-up.
• Partner with supervisors to address performance concerns and employee conduct, providing guidance on progressive discipline and coaching.

Recruitment & Onboarding

• Post job openings in UKG and other platforms as needed.
• Assist in coordinating interview schedules and participating in interviews as needed.
• Communicate with candidates regarding application status, pre-employment requirements, and onboarding timelines.
• Process onboarding paperwork and new hire documentation in a timely and compliant manner.
• Lead new hire orientation sessions and ensure new employees are equipped with necessary resources and information.

HR Operations & Administration

• Ensure HRIS data integrity, including inputting and auditing data in UKG.
• Enter and update employee information as needed accurately and in a timely manner in all HR systems, including job changes, pay changes, and terminations.
• Generate standard HR reports and assist with workforce metrics related to turnover, time-to-fill, leave tracking, and headcount.
• Support employee learning and development by coordinating logistics for training sessions, maintaining HR related training records, and assisting with compliance training assignments.

Policy & Compliance

• Participate in the review, development, and implementation of HR policies and procedures.
• Stay current on state and federal employment laws and ensure HR processes align with compliance requirements.
• Support documentation, audits, and reporting requirements as assigned.

Benefits, Leave & Performance Management

• Provide administrative support for benefits enrollment and changes.
• Assist employees with leave of absence requests and ensure documentation aligns with FMLA, ADA, Military, and other applicable policies.
• Support performance management processes, including goal setting, evaluations, and corrective action tracking.
• Assist with coordinating Open Enrollment.
• Responsible for the administration and tracking of EMSA’s mental health and wellness programs, ensuring resources are accessible, promoted consistently, and aligned with organizational goals.

Engagement & Culture

• Support employee engagement programs, recognition efforts, and wellness initiatives.
• Contribute to a positive organizational culture by modeling professionalism, empathy, and teamwork in daily interactions.

Other duties and requirements

• Punctuality and regular, predictable, reliable, consistent attendance is essential. Other essential functions include: professionalism, effective communication, confidentiality, sound judgment, adaptability, safety/compliance, accountability, and adherence to the Code of Conduct and organizational policies, with or without reasonable accommodation.
• Special projects, audits, data reporting, and other departmental initiatives on a regular and ongoing basis.
• Document and maintain records of employee relations activities while ensuring confidentiality and consistency.
• Maintain accurate and up-to-date personnel files and employee records in accordance with legal and company requirements.
• Assist with general office and reception coverage as needed.

Knowledge, Skills, Abilities, And Other Characteristics

• Strong working knowledge of federal and state employment laws and regulations, including FMLA, ADA, FLSA, and EEO.
• Demonstrated experience supporting or conducting internal investigations and managing employee relations matters.
• Excellent verbal and written communication skills and the ability to work effectively with individuals at all levels of the organization.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and HRIS systems; experience with UKG is regarded favorably.
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities while maintaining confidentiality and professionalism.
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment.

Supervisory Responsibilities

• This position does not have supervisory or management responsibilities of other employees.

Physical Demands

• Frequent use of hands, wrists, and fingers for typing and other repetitive motions.
• Frequent verbal communication and active listening are required to perform job duties effectively.
• Frequent visual acuity is needed for reading, computer work, and assessing information at distances up to 20 feet.
• Occasional walking and standing are required; minimal kneeling, crouching, bending, or twisting.
• Occasional lifting, carrying, pushing, or pulling of objects weighing up to 20 pounds.
• Minimal use of hand tools and minimal need to ascend or descend stairs, ramps, or ladders.

Work Environment

• This position operates in a professional, temperature-controlled office environment within an administrative setting.
• The noise level is typically low to moderate, with minimal exposure to moving mechanical parts or machinery.
• The role involves frequent use of standard office equipment, including computers, phones, photocopiers, filing cabinets, etc.
• The position requires frequent attention to detail, meeting deadlines, and adapting to shifting priorities in a fast-paced environment.
• Travel between Tulsa Oklahoma City on a limited occasional basis.
• The role involves exposure to confidential or sensitive information, requiring a high level of discretion and professionalism.
• Standard work hours are typically during regular business hours, with occasional extended hours or weekend work based on organizational needs or project timelines.

Tulsa, OK