TechDigital Group is hiring: Lead Specialist - IT Application Support in Sayrevi

Qualifications

• Aspen IP21 experience
• RS Linx experience (definitely not required but would come in handy)
• Experience setting up servers
• SQL DB experience
• Firewall experience (to the extent of knowing what to put in a ticket; not a security expert)
• ITIL license
• Cisco networking experience
• Security+, Network+, CSA, etc. — any relevant certifications

Responsibilities

• Desktop/Laptop Support
• App installation
• OS installation / imaging
• Basic network troubleshooting
• Strong understanding of TCP/IPv4 network protocols
• Microsoft/Windows experience
• Ability to lift and move up to 40 lbs (physically able to rack and stack servers and network gear)
• Help desk or experience using a ticketing system like Service Now
• Customer service experience (even working in retail or service industry shows they know how to treat customers/users)
• Basic printer experience insofar as configuring the IP address and installing the device on PCs
• Strong communication skills with email, Teams, etc.
• Organization and documentation

Comments/Special Instructions

Client wants them to receive 10 paid holidays and 40 hours PTO