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AccruePartners

IT Support Engineer Job at AccruePartners in Charlotte

AccruePartners, Charlotte, NC, US, 28245

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THE TEAM YOU WILL BE JOINING
A collaborative IT operations team committed to supporting employees across all departments. You`ll join a customer-focused environment where solving technical challenges, enabling productivity, and maintaining reliable systems are top priorities. The team values strong communication, continuous learning, and providing excellent end-user support in a growing organization.

WHAT THEY OFFER YOU

  • A hybrid/onsite work environment with opportunities for hands-on technical growth
  • Exposure to Microsoft 365, networking, and security tools in a fast-paced IT setting
  • A supportive culture that emphasizes professional development and teamwork
  • The chance to directly impact daily operations and employee experience


LOCATION
  • Hybrid/Onsite - South Charlotte


WHAT YOU WILL DO
  • Serve as the first line of IT support, resolving issues through ticketing systems, phone, or remote sessions
  • Support and manage Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and user account management in Entra ID
  • Troubleshoot basic networking issues including LAN/WAN, Wi-Fi, printers, IP conflicts, and VPN setup
  • Configure and maintain laptops, desktops, peripherals, and mobile devices
  • Oversee new hire onboarding, including device imaging, email setup, and permissions/access
  • Monitor and respond to alerts from tools such as Microsoft Defender and Sentinel
  • Install, configure, and support software applications
  • Document incidents, processes, and knowledge base articles to improve team efficiency
  • Deliver responsive, high-quality customer service in a fast-paced environment


HOW WILL YOU QUALIFY
  • 1-3 years of IT support experience (help desk, service desk, or desktop support)
  • Strong working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint)
  • Familiarity with Microsoft Entra ID (formerly Azure AD) or Active Directory
  • Basic networking knowledge (IP, DNS, DHCP, firewalls, VPN)
  • Experience with a ticketing system and troubleshooting end-user issues


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