IT Support Engineer Job at AccruePartners in Charlotte

Overview

Join to apply for the IT Support Engineer role at AccruePartners.

What They Offer You

• A hybrid/onsite work environment with opportunities for hands-on technical growth
• Exposure to Microsoft 365, networking, and security tools in a fast-paced IT setting
• A supportive culture that emphasizes professional development and teamwork
• The chance to directly impact daily operations and employee experience

Location

• Hybrid/Onsite – South Charlotte

What You Will Do

• Serve as the first line of IT support, resolving issues through ticketing systems, phone, or remote sessions
• Support and manage Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and user account management in Entra ID
• Troubleshoot basic networking issues including LAN/WAN, Wi-Fi, printers, IP conflicts, and VPN setup
• Configure and maintain laptops, desktops, peripherals, and mobile devices
• Oversee new hire onboarding, including device imaging, email setup, and permissions/access
• Monitor and respond to alerts from tools such as Microsoft Defender and Sentinel
• Install, configure, and support software applications
• Document incidents, processes, and knowledge base articles to improve team efficiency
• Deliver responsive, high-quality customer service in a fast-paced environment

How Will You Qualify

• 1–3 years of IT support experience (help desk, service desk, or desktop support)
• Strong working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint)
• Familiarity with Microsoft Entra ID (formerly Azure AD) or Active Directory
• Basic networking knowledge (IP, DNS, DHCP, firewalls, VPN)
• Experience with a ticketing system and troubleshooting end-user issues

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting