IT Support Specialist Job at ITCO Solutions, Inc. in San Diego

Base pay range $25.00/hr - $30.00/hr Senior Recruiter @ ITCO Solutions, Inc. | Technical Recruiting Title: IT Support Specialist Type: 3- Month Contract with potential for extension Location: San Diego/ San Mateo, CA (Fully Onsite) About the Role We are looking for an experienced IT Support Specialist to join our End User Support team. This role is critical in ensuring a seamless and reliable technology experience for our employees. You will serve as a frontline resource for IT support, handling escalations, resolving complex technical issues, and helping elevate the standard of service delivery across the organization. This is a hands-on, customer-facing role that requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving in a dynamic environment. Key Responsibilities Provide on-site and remote technical support for end users across hardware, software, and network issues. Own and manage incidents from intake to resolution, ensuring timely updates and clear communication. Support macOS and Windows endpoints, ensuring systems are secure, compliant, and up to date. Perform endpoint patching, security remediations, and assist with root cause analysis for recurring issues. Deliver executive-level IT support with professionalism and discretion. Troubleshoot and support mobile devices (iOS/Android) under MDM solutions. Maintain accurate inventory and asset management records. Contribute and maintain detailed internal knowledge base (KB) documentation. Support enterprise applications and productivity tools (M365, G Suite, Box, SAP, Okta, etc.). Work within enterprise IT systems, including Ivanti, JAMF, and ServiceNow (or equivalent). Provide after-hours/on-call support to ensure continuity of global 24/7 business operations. Collaborate with peers and leadership to raise the bar on support quality and user satisfaction. Qualifications 3+ years of on-site IT support experience in a fast-paced enterprise environment. 1+ years of hands-on executive support. Strong proficiency with Windows 11 and macOS administration and troubleshooting. Experience supporting cloud-based IT environments (M365, G Suite, Box, Okta, SAP, etc.). Familiarity with endpoint management systems (Ivanti, JAMF). Knowledge of Active Directory and Exchange administration. Strong hardware troubleshooting skills for laptops, desktops, and network printers. Exceptional communication skills, able to translate technical concepts for non-technical users. Strong problem-solving skills with the ability to analyze logs, test results, and coordinate escalation when appropriate. Ability to work flexibly, including evenings, weekends, and holidays when required. Must be able to lift up to 50 lbs as needed. Preferred Education & Certifications Associate’s degree in IT or related field; Bachelor’s degree preferred. Seniority level Associate Employment type Contract Job function Information Technology Industries Entertainment Providers #J-18808-Ljbffr