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Parks & Trails Associate
The Minnesota Department of Natural Resources is currently seeking two (2) intermittent (10%) Parks and Trails Associates in Silver Bay, Minnesota. Days and hours of work will vary. Shifts will vary and will be discussed as part of the interview process. The typical anticipated season dates are from November to April; however, the actual season dates may start later or end earlier to meet contractual obligations or agency needs. Parks and Trails Associates duties vary by location: working in a ranger station or working in a ranger station and performing night security. Overview of duties based on location listed below. Parks and Trails Associate; these job duties can include registering campers, selling merchandise, providing information to the public, and cleaning. Typical work schedules include working weekdays, weekends, evenings, and holidays. Parks and Trails Associate/Night Security; these job duties can include registering campers, selling merchandise, providing information to the public, and cleaning. You will also perform security so that parks and trails visitors and state parks, and trail property and resources are protected from unsafe conditions, illegal acts, or other dangerous or damaging situations. Typical work schedules include working weekdays, weekends, evenings, and holidays. Responsibilities include, but are not limited to: Sell park vehicle permits, merchandise items and consumables, register campers, rent buildings, and collect fees so that visitors are charged the current rate for all goods and services. Act as a representative of the DNR, Division of Parks and Trails. Provide information to the public, give verbal directions and hand out information as requested, so that all visitors are made aware of rules, facilities, and activities available in the park and surrounding area in a way that a positive image of Minnesota State Parks is generated. Provide communication with park personnel and keep supervisors informed so that adequate control is maintained over public activities throughout the park. Clean buildings, grounds, and facilities as directed, to request and select proper cleaning equipment and supplies, and to maintain cleanliness. Perform security so that parks and trails visitors and state park and trail property and resources are protected from unsafe conditions, illegal acts, or other dangerous or damaging situations. Organize reservations, assist in compiling weekly income report, document visitor use and provide miscellaneous clerical support so that effective visitor service, attendance and fiscal accountability are maintained. Minimum Qualifications Ability to manage work tasks effectively and work independently with limited supervision while prioritizing customer service. Ability to be a team player sufficient to help colleague's complete tasks efficiently and safely. Ability to handle uncertain situations with a focus on problem solving related to customer service. Skill in welcoming a diverse visitor base to Minnesota State Parks and Trails Units. Ability to operate point of sale systems and computers to accurately count and collect fees. Skill in customer service sufficient to interpret and explain program information to customers, clients, and coworkers, such as policy, procedures, eligibility requirements, application details, and payment methods in a patient and unbiased manner. Skill in math sufficient to make change, apply simple formulas, calculate account balances and amounts owed. Preferred Qualifications Experience or training in a work or educational setting in any of the following: Software such as Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Retail sales and/or customer service. Database and records management sufficient to accurately file and categorize documents. First Aid and CPR training or certification. Additional Requirements This position requires an unrestricted Class D Driver's license with a clear driving record; per DNR Fleet Policy, only those 18 years of age or older with a valid drivers license may operate equipment and vehicles on behalf of the Agency. Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. It is policy of the Department of Natural Resources that all candidates submit to a background check prior to employment. The background check may consist of the following components: Conflict of Interest Review Criminal History Check Education Verification Employment Reference / Records Check License / Certification Verification AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.
The Minnesota Department of Natural Resources is currently seeking two (2) intermittent (10%) Parks and Trails Associates in Silver Bay, Minnesota. Days and hours of work will vary. Shifts will vary and will be discussed as part of the interview process. The typical anticipated season dates are from November to April; however, the actual season dates may start later or end earlier to meet contractual obligations or agency needs. Parks and Trails Associates duties vary by location: working in a ranger station or working in a ranger station and performing night security. Overview of duties based on location listed below. Parks and Trails Associate; these job duties can include registering campers, selling merchandise, providing information to the public, and cleaning. Typical work schedules include working weekdays, weekends, evenings, and holidays. Parks and Trails Associate/Night Security; these job duties can include registering campers, selling merchandise, providing information to the public, and cleaning. You will also perform security so that parks and trails visitors and state parks, and trail property and resources are protected from unsafe conditions, illegal acts, or other dangerous or damaging situations. Typical work schedules include working weekdays, weekends, evenings, and holidays. Responsibilities include, but are not limited to: Sell park vehicle permits, merchandise items and consumables, register campers, rent buildings, and collect fees so that visitors are charged the current rate for all goods and services. Act as a representative of the DNR, Division of Parks and Trails. Provide information to the public, give verbal directions and hand out information as requested, so that all visitors are made aware of rules, facilities, and activities available in the park and surrounding area in a way that a positive image of Minnesota State Parks is generated. Provide communication with park personnel and keep supervisors informed so that adequate control is maintained over public activities throughout the park. Clean buildings, grounds, and facilities as directed, to request and select proper cleaning equipment and supplies, and to maintain cleanliness. Perform security so that parks and trails visitors and state park and trail property and resources are protected from unsafe conditions, illegal acts, or other dangerous or damaging situations. Organize reservations, assist in compiling weekly income report, document visitor use and provide miscellaneous clerical support so that effective visitor service, attendance and fiscal accountability are maintained. Minimum Qualifications Ability to manage work tasks effectively and work independently with limited supervision while prioritizing customer service. Ability to be a team player sufficient to help colleague's complete tasks efficiently and safely. Ability to handle uncertain situations with a focus on problem solving related to customer service. Skill in welcoming a diverse visitor base to Minnesota State Parks and Trails Units. Ability to operate point of sale systems and computers to accurately count and collect fees. Skill in customer service sufficient to interpret and explain program information to customers, clients, and coworkers, such as policy, procedures, eligibility requirements, application details, and payment methods in a patient and unbiased manner. Skill in math sufficient to make change, apply simple formulas, calculate account balances and amounts owed. Preferred Qualifications Experience or training in a work or educational setting in any of the following: Software such as Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Retail sales and/or customer service. Database and records management sufficient to accurately file and categorize documents. First Aid and CPR training or certification. Additional Requirements This position requires an unrestricted Class D Driver's license with a clear driving record; per DNR Fleet Policy, only those 18 years of age or older with a valid drivers license may operate equipment and vehicles on behalf of the Agency. Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. It is policy of the Department of Natural Resources that all candidates submit to a background check prior to employment. The background check may consist of the following components: Conflict of Interest Review Criminal History Check Education Verification Employment Reference / Records Check License / Certification Verification AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.