Kelly
Customer Service Representative – Manufacturing
Norwood, MA | 100% Onsite | $70,000 – $75,000 per year
Leading manufacturer of PTFE-coated medical mandrels and components , serving the medical device industry with precision and excellence. We are seeking a highly motivated
Customer Service Representative
to join our team in
Norwood, MA . In this critical role, you'll be the primary point of contact for customers, ensuring exceptional service while supporting the order management and fulfillment process. What You'll Do Manage and process incoming customer orders, ensuring accuracy against specifications, blueprints, and quotes. Serve as the
key customer contact , handling inquiries, scheduling, delivery updates, and quality performance issues. Investigate and resolve customer complaints, coordinating with the Quality Department on
Return Material Authorizations (RMAs) Create and maintain accurate customer and item records in the
ERP/MRP system Collaborate cross-functionally with
Supply Chain, Quality, and Production
teams to ensure seamless order flow and timely delivery. Support quoting activities by gathering key data such as history, blueprints, and revisions. Monitor customer backlogs, analyze order trends, and proactively solicit reorders. Participate in production meetings and offer
continuous process improvement
ideas. Maintain a high level of professionalism and technical competence, representing Applied Plastics both internally and externally. What We're Looking For Bachelor's degree
in Business or related field (preferred). 5+ years of customer service experience
in a manufacturing environment. Strong
ERP/MRP system experience
(required). Proficiency in
Microsoft Office Ability to interpret blueprints (preferred). Prior
contract review experience
in manufacturing (preferred). Excellent written and verbal communication skills. Strong analytical, organizational, and problem-solving abilities. Valid Class D Driver's License. If you're a
customer service professional with manufacturing experience
who thrives in a fast-paced, detail-oriented environment, we want to hear from you! Apply today and grow your career, send resume to Daisy at daid740@kellyservices.com or call 562-471-7322.
Customer Service Representative
to join our team in
Norwood, MA . In this critical role, you'll be the primary point of contact for customers, ensuring exceptional service while supporting the order management and fulfillment process. What You'll Do Manage and process incoming customer orders, ensuring accuracy against specifications, blueprints, and quotes. Serve as the
key customer contact , handling inquiries, scheduling, delivery updates, and quality performance issues. Investigate and resolve customer complaints, coordinating with the Quality Department on
Return Material Authorizations (RMAs) Create and maintain accurate customer and item records in the
ERP/MRP system Collaborate cross-functionally with
Supply Chain, Quality, and Production
teams to ensure seamless order flow and timely delivery. Support quoting activities by gathering key data such as history, blueprints, and revisions. Monitor customer backlogs, analyze order trends, and proactively solicit reorders. Participate in production meetings and offer
continuous process improvement
ideas. Maintain a high level of professionalism and technical competence, representing Applied Plastics both internally and externally. What We're Looking For Bachelor's degree
in Business or related field (preferred). 5+ years of customer service experience
in a manufacturing environment. Strong
ERP/MRP system experience
(required). Proficiency in
Microsoft Office Ability to interpret blueprints (preferred). Prior
contract review experience
in manufacturing (preferred). Excellent written and verbal communication skills. Strong analytical, organizational, and problem-solving abilities. Valid Class D Driver's License. If you're a
customer service professional with manufacturing experience
who thrives in a fast-paced, detail-oriented environment, we want to hear from you! Apply today and grow your career, send resume to Daisy at daid740@kellyservices.com or call 562-471-7322.