BCForward is hiring: Customer Service Rep in Minneapolis
BCForward, Minneapolis, MN, US, 55402
Job Description
Position Title: Customer Service Rep
Location: Minneapolis, Minnesota 55402
Expected Duration: 6+ Months
Pay Range: $23/hr-$24/hr on W2
Shift: 7am – 7pm CST
Work from office 3 days and work from home 2 days, however, during 5-6 weeks of training, it is preferrable to be in the office 5 days.
Job details:
We are hiring Professional to support Corporate, Commercial, Business Banking and Wealth Management clients as they transition to our new application. These individuals will handle high volume of inquiries received. The ideal candidate will demonstrate excellent phone etiquette, professionalism, and strong multitasking abilities. They should be quick learners, resourceful in problem solving, and skilled at navigating errors to deliver timely resolutions.
- Respond to client inquiries in a professional and courteous manner.
- Troubleshoot and resolve application-related problems and errors efficiently.
- Provide clear guidance and support to customers navigating the new system.
- Document customer interactions and resolutions accurately.
- Collaborate with internal teams to escalate complex issues when necessary.
- Always maintain a high level of professionalism and customer service.
- Excellent phone etiquette and written communication skills.
- Strong multitasking abilities and attention to details.
- Resourceful problem solver, able to work independently and as part of a team.
- Previous customer service and technical support experience preferred.
Provides high quality customer service by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors. Identifies products and services that meet customers' needs.
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.