BCForward is hiring: CSR- Customer Service Representative in Brookfield

BCforward is currently seeking a highly motivated Customer Service Representative opportunity in Brookfield, WI!

Position Title: Customer Service Representative

Location: Brookfield, WI

Anticipated Start Date: ASAP

Please note this is the target date and is subject to the change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 9+ months

Job Type: CONTRACT, HYBRID (Work from office 3 days and work from home 2 days, however, during 5-6 weeks of training, it is preferable to be in the office 5 days.)

Pay Range: $20-24.4/hr

Please note that actual compensation may vary within this range due the factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Working time: 7:00 AM - 7:00 PM CT. M-F.

Job Description:

· We are hiring Service Professional to support Corporate, Commercial, Business Banking and Wealth Management clients as they transition to our new application.

· These individuals will handle high volume of inquiries received.

· The ideal candidate will demonstrate excellent phone etiquette, professionalism, and strong multitasking abilities.

· They should be quick learners, resourceful in problem solving, and skilled at navigating errors to deliver timely resolutions.
- Respond to client inquiries in a professional and courteous manner.
- Troubleshoot and resolve application-related problems and errors efficiently.
- Provide clear guidance and support to customers navigating the new system.
- Document customer interactions and resolutions accurately.
- Collaborate with internal teams to escalate complex issues when necessary.
- Maintain a high level of professionalism and customer service at all times.
- Excellent phone etiquette and written communication skills.
- Strong multitasking abilities and attention to details.
- Resourceful problem solver, able to work independently and as part of a team.
- Previous customer service and technical support experience preferred.

------------------------DO NOT EDIT BELOW THIS LINE, PLEASE INSERT JOB DESCRIPTION ABOVE--------------------------------- Provides high quality customer service by responding to telephone inquiries, customer requests and problems. Research and resolves problems and errors. Identifies products and services that meet customers' needs.