Salesforce.com, Inc.
Overview
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. Innovation isn’t a buzzword – it’s a way of life. Salesforce is seeking Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
The Team At Salesforce, customers are at the center of the products we create and the experiences we deliver. The Messaging Platform team within the Digital organization builds solutions that empower field marketers and content creators to tell an engaging and consistent brand story across email, SMS, and WhatsApp touch points. We combine a data-driven practice, a passion for innovation, and a deep respect for human-centered solutions to build personalized digital journeys filled with value.
This Role Our vision is to use the best of AI and a Salesforce on Salesforce mission to deliver 1:1 messaging to our subscribers. As a principal product manager, you will oversee this vision, product strategy and execution for our email prioritization and eligibility engine. You will lay out the roadmap, plan the sprints, groom the backlog, set the KPIs, measure success, and experiment relentlessly. You will inspire our engineering team to transform how product marketers work, and will drive success to our bottom line. You will work in a scrum-agile environment and manage engineering capacity. You will keep an eye on the latest technology trends, have an understanding of compliance, reliability, scalability, and performance in production. You are a fast learner and can push the status quo.
Your Impact - Responsibilities
Influence and compellingly communicate the vision to a wide variety of key partners and stakeholders
Assess the market, platforms, industry trends, and customer needs across AI to identify trends and opportunities
Collaborate heavily with engineers, whether they are building or supporting clients, backend services, libraries, data pipelines, machine learning models, and so on
Align executive management and other critical stakeholders to the vision and strategy and work cross-functionally to put together a viable plan and roadmap
Build the vision, product strategy, roadmap and execution
Partner with field marketing to deploy the product
Provide regular updates to leadership, escalating items when needed but with presence and relationships to identify and resolve most issues independently
Knowledgeably and successfully present strategy, roadmap and current progress/actions to senior executive audiences inside and (as approved with PR) outside the company
Foster, facilitate, and furnish timely decision-making across a broad network of stakeholders, delivery partners, and operational teams
Quickly adopt awareness and demonstrate command of policies, processes, and programs with discernment of the different pressure-points for each
Collaborate with security, architecture, engineering, quality, support, experience, program, and infrastructure partners in coordinating delivery of complex, multi-year initiatives
Represent and lead diverse delivery functions in program/project core team and executive meetings
Accountability for team integrity, product excellence, decision making, delivery estimates and roadmaps, career development, communications, and project outcomes
Minimum Qualifications
Bachelor's degree in Computer Science, Engineering, or equivalent experience
Minimum of 8 years of experience in product management, with single-handedly leading and coordinating product, architecture, data science and technology implementation
Deep experience in delivering enterprise products/applications with an emphasis on digital channels at high scale and complexity (web, email, app, chat, etc.); Bonus points if you have worked with email
Expertise in implementing Salesforce solutions, such as Marketing Cloud, Data Cloud and Einstein
Expertise with machine learning models, large language models, computational thinking
Business savvy for budgeting, project structuring, vendor and partner management, staff structuring, and negotiations
Assessing the capabilities, impact and shortcomings of changes in enterprise business architectures and processes from a technical and business standpoint
Familiar and comfortable with agile/scrum development methodologies
Able to put hands-on experience to use and work as an individual contributor when required
Communicate with business as well as technical audiences. Clear, concise documentation; excellent written and spoken communication skills
Function independently and as part of a team under aggressive deadlines in a fast-paced environment; strong professional image and positive attitude toward all assigned work
Impressive presentation skills and experience communicating to audiences from analysts to C-suite
Other
Travel requirements: less than 15%
The position is based in Chicago, IL or Seattle, WA and requires flexible work shift schedule to accommodate North American and UK time zones
Unleash Your Potential
When you join Salesforce, you\'ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we\'ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what\'s possible - for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality for all and aims to create an inclusive workplace free from discrimination. Any employee or potential employee will be assessed on merit, competence and qualifications — without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, political viewpoint, or other legally protected classifications. This policy applies to current and prospective employees, including recruitment, hiring, job assignment, compensation, promotion, and everything in between. Recruiting, hiring, and promotion decisions are fair and based on merit. Compensation details depend on location and role.
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For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. Innovation isn’t a buzzword – it’s a way of life. Salesforce is seeking Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
The Team At Salesforce, customers are at the center of the products we create and the experiences we deliver. The Messaging Platform team within the Digital organization builds solutions that empower field marketers and content creators to tell an engaging and consistent brand story across email, SMS, and WhatsApp touch points. We combine a data-driven practice, a passion for innovation, and a deep respect for human-centered solutions to build personalized digital journeys filled with value.
This Role Our vision is to use the best of AI and a Salesforce on Salesforce mission to deliver 1:1 messaging to our subscribers. As a principal product manager, you will oversee this vision, product strategy and execution for our email prioritization and eligibility engine. You will lay out the roadmap, plan the sprints, groom the backlog, set the KPIs, measure success, and experiment relentlessly. You will inspire our engineering team to transform how product marketers work, and will drive success to our bottom line. You will work in a scrum-agile environment and manage engineering capacity. You will keep an eye on the latest technology trends, have an understanding of compliance, reliability, scalability, and performance in production. You are a fast learner and can push the status quo.
Your Impact - Responsibilities
Influence and compellingly communicate the vision to a wide variety of key partners and stakeholders
Assess the market, platforms, industry trends, and customer needs across AI to identify trends and opportunities
Collaborate heavily with engineers, whether they are building or supporting clients, backend services, libraries, data pipelines, machine learning models, and so on
Align executive management and other critical stakeholders to the vision and strategy and work cross-functionally to put together a viable plan and roadmap
Build the vision, product strategy, roadmap and execution
Partner with field marketing to deploy the product
Provide regular updates to leadership, escalating items when needed but with presence and relationships to identify and resolve most issues independently
Knowledgeably and successfully present strategy, roadmap and current progress/actions to senior executive audiences inside and (as approved with PR) outside the company
Foster, facilitate, and furnish timely decision-making across a broad network of stakeholders, delivery partners, and operational teams
Quickly adopt awareness and demonstrate command of policies, processes, and programs with discernment of the different pressure-points for each
Collaborate with security, architecture, engineering, quality, support, experience, program, and infrastructure partners in coordinating delivery of complex, multi-year initiatives
Represent and lead diverse delivery functions in program/project core team and executive meetings
Accountability for team integrity, product excellence, decision making, delivery estimates and roadmaps, career development, communications, and project outcomes
Minimum Qualifications
Bachelor's degree in Computer Science, Engineering, or equivalent experience
Minimum of 8 years of experience in product management, with single-handedly leading and coordinating product, architecture, data science and technology implementation
Deep experience in delivering enterprise products/applications with an emphasis on digital channels at high scale and complexity (web, email, app, chat, etc.); Bonus points if you have worked with email
Expertise in implementing Salesforce solutions, such as Marketing Cloud, Data Cloud and Einstein
Expertise with machine learning models, large language models, computational thinking
Business savvy for budgeting, project structuring, vendor and partner management, staff structuring, and negotiations
Assessing the capabilities, impact and shortcomings of changes in enterprise business architectures and processes from a technical and business standpoint
Familiar and comfortable with agile/scrum development methodologies
Able to put hands-on experience to use and work as an individual contributor when required
Communicate with business as well as technical audiences. Clear, concise documentation; excellent written and spoken communication skills
Function independently and as part of a team under aggressive deadlines in a fast-paced environment; strong professional image and positive attitude toward all assigned work
Impressive presentation skills and experience communicating to audiences from analysts to C-suite
Other
Travel requirements: less than 15%
The position is based in Chicago, IL or Seattle, WA and requires flexible work shift schedule to accommodate North American and UK time zones
Unleash Your Potential
When you join Salesforce, you\'ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we\'ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what\'s possible - for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality for all and aims to create an inclusive workplace free from discrimination. Any employee or potential employee will be assessed on merit, competence and qualifications — without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, political viewpoint, or other legally protected classifications. This policy applies to current and prospective employees, including recruitment, hiring, job assignment, compensation, promotion, and everything in between. Recruiting, hiring, and promotion decisions are fair and based on merit. Compensation details depend on location and role.
#J-18808-Ljbffr