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Trident Consulting

Customer Support Manager-II

Trident Consulting, Tempe, Arizona, United States

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Trident Consulting is seeking a

"Customer Support Manager-II"

for one of our clients in

"Tempe, AZ". A

global leader in business and technology services ***** Customer Support Manager-II ***** Tempe, AZ ***** Contract - W2 Looking only local to AZ Candidates

Description As a Manager on our Merchant Sentiment Operations team, you will oversee the day-to-day operations and long-term success of your Merchant Sentiment team.

Were looking for someone ***** People management experience Solution-focused mindset Natural capacity to effectively manage groups of people to achieve collective goals Our best Managers are team-first, manage change well, and have experience guiding and motivating people at all levels across a variety of responsibilities.

As a people leader, you will be responsible ***** Fostering team collaboration, employee development, and problem-solving Being physically present in our corporate Tempe office (essential for facilitating in-person 1:1 meetings with direct reports, connecting with cross-functional partners, immediate problem-solving, and nurturing a collaborative team environment)

Must-Haves At least 2 years of people leadership experience Ability to thrive in a fast-paced environment Passion for developing teams to meet a high talent bar Familiarity with Salesforce, JIRA, and Workday systems

Nice-to-Have Proficiency in Excel / Google Sheets Project Management experience

*****

Due to the in-office presence requirement, you must live within a commutable 50 miles of the office. In-office days are determined by the business and can change based on business needs.

About ***** Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Tridents commitment is to deliver the best and brightest individuals in the industry for our clients toughest requirements.

Some of our recent awards include • 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America • 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area