Customer Service Representative/Account Manager

We are looking for an experienced Customer Service Representative / Account Manager to join our manufacturing team in Greensboro, NC. This position is 100% in person — no remote work. What You'll Do: Serve as the main point of contact for customer accounts Manage orders, inquiries, and follow-ups with accuracy and professionalism Coordinate with production and logistics for on-time delivery Maintain detailed customer records and build strong client relationships What We're Looking For: Manufacturing experience required (only candidates with prior manufacturing industry experience will be considered) Strong communication and organizational skills Ability to manage multiple accounts at once Proficiency in Microsoft Excel is required Must be based in Greensboro, NC, and able to work full-time on site