IT Operations Support Technician Job at Florida State University in Tallahassee

Overview

Job Title: IT Operations Support Technician

Location: Tallahassee, FL

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 61138

Department: This position is within FSU’s Department of Northwest Regional Data Center (NWRDC).

Responsibilities

• Provide support for NWRDC-Southwood data center facility and customer processing. Maintain a working knowledge of the individual platforms, peripheral devices and facility infrastructure that support NWRDC. Perform basic commands and monitor platforms and facility under limited supervision. Follow the rules, guidelines, and directions prescribed by the supervisor. This position involves frequent decision-making skills and the incumbent will identify problems and take appropriate action to ensure timely and error-free service to the businesses being supported by NWRDC. Must be available to work overtime and holidays as scheduled.
• Establish or maintain a working knowledge of Data Center policies and procedures, including production control run schedules.
• Monitor building security and computer room access.
• Maintain a working knowledge of mainframe platforms and hardware configurations.
• Maintain a working knowledge of facility and infrastructure.
• Maintain a working knowledge of Enterprise Network Monitoring Tools.
• Monitor all platforms for outstanding system messages, report issues and escalate as needed.
• Monitor the status of customer-owned equipment and access to that equipment.
• Maintain Data Center logs and forms.
• Maintain a working knowledge of the ITSM Incident & Service Request processing tool in use. Create incident and service tickets, report issues and escalate as needed.
• Act as a liaison between applications, technical support, scheduling, and network staff to facilitate problem resolution during abnormal circumstances.
• Service Desk: Act as Service Desk representative after hours and on weekends. Perform daily routines and related work as required. Perform other related duties as required.
• Participate in approved professional development opportunities per NWRDC policy.
• All NWRDC staff are considered essential staff for operations of the State of Florida and support 24/7, even during times of crisis or emergency.

Facility Training

• All personnel must attend/complete facility training as follows: Weekly load test (Switchgear) training a minimum of once a quarter if proficient with the systems or once a month for all new employees. Chiller (Chilled Water System) training once a quarter if proficient with the system or once a month for new employees.
• All personnel must be able to react to an emergency on either system within the specified time frames: switchgear issues within 5 minutes; chilled water system within 10 minutes.
• All personnel must be able to communicate all issues clearly and concisely to facility staff to avert a facility shutdown.

Qualifications

High school diploma or equivalency and three years' experience or a combination of post high school education and experience equal to three years.

Ideal Candidate

• Self-starter, willing to work Saturday and Sunday 6:00am – 6:30pm and Friday and Monday 6:00am – 2:30pm. Willing to work holidays and emergencies (off-shifts) when necessary.
• At least 3 years' minimum data center/operations experience.
• Report to duty during natural disasters such as hurricanes, floods, or other emergencies.

What is a Typical Day

• Monitor all aspects of the data center; may sit alone for long periods but must stay alert. Requires activity such as bending, walking, lifting, and climbing stairs.

First 60–90 Days

Individual will be provided a 16-week training program.

Apply and Other Information

How to Apply: If qualified and interested in a specific job opening, apply to Florida State University at jobs.fsu.edu. Current FSU employees should apply via myFSU > Self Service. Applicants must complete the online application with all applicable information, including work history up to ten years and education details, even if attaching a resume.

Veterans’ Preference

Certain service members and veterans, and spouses/family members, may receive preference. Veterans’ Preference applies to USPS positions only. To claim, select yes on the application questionnaire and upload DD-214 (or equivalent) and other documentation by the closing date. See eligibility information and required documentation on the site or contact FSU Human Resources.

Considerations

This is a USPS (University Support Personnel System) position. This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.